Senior Service Desk Engineer - Tier II/III (DoD Clearance)

Link Solutions, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Link Solutions, Inc. in Orlando, FL is seeking a Senior Service Desk Support Specialist to join our government-focused IT team.

This full-time role provides advanced Tier II/III support for mission-critical operations and requires active DoD Secret clearance. You will troubleshoot complex hardware and software issues, manage user access, and deliver concierge-level support via email, Teams, phone, remote, and in-person engagements.

Qualifications

• Active DoD Secret Clearance required.
• DoD 8570/8140 IAT Level II certification or higher is required.
• Senior-level service desk experience preferred.

Responsibilities

• Provide Tier II/III service desk support through email, Teams, telephone, remote support, and in-person engagements.
• Mentor junior team members and support service delivery improvements.
• Collaborate with systems/network/cybersecurity teams and Government stakeholders to ensure operational readiness.

Skills

Customer support

Technical troubleshooting

Tier II/III support

Concierge-level service

Education

DoD 8570/8140 IAT Level II certification

Tools

Microsoft Teams

Job description

Link Solutions, Inc. in Orlando, FL is seeking a Senior Service Desk Support Specialist to join our government-focused IT team.

This full-time role provides advanced Tier II/III support for mission-critical operations and requires active DoD Secret clearance. You will troubleshoot complex hardware and software issues, manage user access, and deliver concierge-level support via email, Teams, phone, remote, and in-person engagements.