Service Desk Support Specialist (Senior-Level)

Link Solutions, Inc.; Orlando, Northern (FL, KY); Ibrido; USD 75.000 - 85.000; Tempo pieno

Descrizione del lavoro

Link Solutions, Inc. in Orlando, FL is seeking a Senior Service Desk Support Specialist to join our government-focused IT team.

This full-time role provides advanced Tier II/III support for mission-critical operations and requires active DoD Secret clearance. You will troubleshoot complex hardware and software issues, manage user access, and deliver concierge-level support via email, Teams, phone, remote, and in-person engagements.

Competenze

• Active DoD Secret Clearance required.
• DoD 8570/8140 IAT Level II certification or higher is required.
• Senior-level service desk experience preferred.

Mansioni

• Provide Tier II/III service desk support through email, Teams, telephone, remote support, and in-person engagements.
• Mentor junior team members and support service delivery improvements.
• Collaborate with systems/network/cybersecurity teams and Government stakeholders to ensure operational readiness.

Conoscenze

Customer support

Technical troubleshooting

Tier II/III support

Concierge-level service

Formazione

DoD 8570/8140 IAT Level II certification

Strumenti

Microsoft Teams

Descrizione del lavoro

Service Desk Support Specialist (Senior-Level)

• Full-time
• Compensation: USD 75,000 - USD 85,000 - yearly

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

Our commitment to excellence is demonstrated through our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications; CMMC Level 2 certification; and CMMI Maturity Level 3 appraisals for both Services and Development.

Link Solutions is seeking a Service Desk Support Specialist (Senior-Level) to join our team in Orlando, FL.

• Active DoD Secret Clearance required
• DoD 8570/8140 IAT Level II certification or higher is required

The Service Desk Support Specialist (Senior) will support the South East Region Cyberspace Support Center (RCSC) and provide advanced Tier II/III technical support for Government users supporting mission-critical operations.

This position is responsible for troubleshooting complex hardware, software, account access, and end-user computing issues while providing concierge-level customer support through email, Microsoft Teams, telephone, remote support, and in-person engagements. The successful candidate will serve as a senior technical resource, supporting service delivery improvements, mentoring junior team members, and helping ensure exceptional customer satisfaction across the enterprise environment.

This role works closely with systems administrators, network administrators, cybersecurity personnel, project managers, and Government stakeholders to ensure technical issues are resolved efficiently while maintaining operational readiness and service excellence.

Job Responsibilities:

• Provide Tier II/III service desk support through email, Microsoft Teams, telephone, remote support sessions, and walk-in customer engagements.