Senior IT Service Desk Engineer — Laptop Imaging & MDM

Insight Global; Arlington (VA); On-site; USD 52,348 - 59,236; Full time

Job summary

A technology consulting firm is seeking a Senior Service Desk Engineer in Arlington, VA. This full-time position involves deploying and imaging laptops, supporting users on-site and remotely, and managing MDM solutions. Candidates should have 3–5 years of service desk experience and strong troubleshooting skills. The role includes handling support tickets and identifying process improvements. The position initially requires onsite work, with hybrid flexibility post-contract. Competitive pay in the range of $38.00 to $43.00 per hour is offered.

Qualifications

• 3–5 years of senior helpdesk/service desk experience.
• Strong PC troubleshooting skills in hardware & software.
• Experience managing MDM solutions and OS deployment.
• Ability to work onsite in Arlington, VA, 5 days/week.

Responsibilities

• Set up and deploy laptops including creating golden images.
• Handle Tier 1–3 support tickets for users in Arlington and remote.
• Implement and manage MDM solutions effectively.
• Identify improvements for service desk and MDM processes.

Skills

PC troubleshooting

MDM experience

Service Desk operations

OS deployment and imaging

Office 365 administration

Proactive problem solver

Team collaboration

Tools

Intune

JAMF

PLUS OS Deployer

TeamViewer

Job description

A technology consulting firm is seeking a Senior Service Desk Engineer in Arlington, VA. This full-time position involves deploying and imaging laptops, supporting users on-site and remotely, and managing MDM solutions. Candidates should have 3–5 years of service desk experience and strong troubleshooting skills. The role includes handling support tickets and identifying process improvements. The position initially requires onsite work, with hybrid flexibility post-contract. Competitive pay in the range of $38.00 to $43.00 per hour is offered.