Senior Service Designer - Remote Healthcare Experience

Organization, https:/www.centerwellcareers.com/us/en, https:/www.centerwellcareers.com/us/en/job/R-4; EE. UU.; A distancia; USD 78.000 - 108.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) retirement savings plan

Paid time off including holidays and p

Descripción de la vacante

CenterWell is seeking a Senior Service Designer to lead end-to-end engagements, translating research into actionable service concepts across healthcare-adjacent lines. The role operates within a pod structure and collaborates with leaders to align people, process, technology and data.

The position requires a Bachelor's in relevant field and 3+ years of service design experience, with remote work from the US and occasional travel.

Formación

• Bachelor's degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or a related field
• Three or more years of experience in service design, experience design, design research, or a closely related discipline
• Demonstrated experience producing service blueprints, experience blueprints, customer journeys, ecosystem maps, and process flows
• Proficiency with Microsoft applications and collaborative research, mapping, and visualization tools
• Strong written, verbal, and visual storytelling skills, with the ability to present recommendations to leaders and partners
• Comfort conducting discovery research including partner interviews, contextual inquiry, observation, and collaborative workshops

Responsabilidades

• Lead end-to-end service design engagements that improve experience across multiple stakeholder groups
• Plan and facilitate discovery research, partner interviews, journey-mapping sessions, and collaborative workshops
• Produce current-state and future-state service blueprints, experience blueprints, customer journeys, ecosystem maps, and process flows
• Synthesize qualitative and quantitative inputs into clear opportunities and recommendations for leaders and partners
• Coordinate contributors, manage dependencies, and deliver high-quality work across multiple workstreams

Conocimientos

Storytelling

Stakeholder engagement

Research facilitation

Visual mapping

Educación

Bachelor's degree in service design or related field

Herramientas

Microsoft Office

Descripción del empleo

CenterWell is seeking a Senior Service Designer to lead end-to-end engagements, translating research into actionable service concepts across healthcare-adjacent lines. The role operates within a pod structure and collaborates with leaders to align people, process, technology and data.

The position requires a Bachelor's in relevant field and 3+ years of service design experience, with remote work from the US and occasional travel.