Senior Service Designer – Public Sector, Hybrid Impact

IBM; Boston (MA); Hybrid; USD 79,000 - 119,000; Full time

Job summary

IBM Consulting seeks a Senior Service Designer for the Public Sector to lead complex service design engagements across the full lifecycle, from discovery through live operations. You’ll apply GDS principles and GOV.UK standards, ensuring accessible, secure, and effective services.

Collaboration with Agile teams and mentoring junior designers are key components of the role. You will work in IBM’s delivery centers, delivering value to public-sector clients while advancing your career through

Qualifications

• Extensive experience as a Senior Service Designer.
• Delivery of complex services across Discovery to Live.
• Strong Agile, multidisciplinary and stakeholder management experience.
• Experience in government, public-sector or regulated environments.
• Expertise in service design, journey mapping, service blueprinting and systems thinking.
• Experience using research, data, prototyping and evidence to improve services.
• GDS principles, GOV.UK Service Standard and accessibility knowledge.
• Experience with Figma, Miro, FigJam or equivalent.
• Excellent communication, facilitation and mentoring skills.

Responsibilities

• Lead end-to-end service design across Discovery, Alpha, Beta and Live.
• Design complex, user-centred services using research, data and evidence.
• Create journeys, blueprints and service maps to improve services.
• Apply GDS principles and GOV.UK Service Standard.
• Ensure services are accessible, inclusive, secure and effective.
• Facilitate workshops and influence senior stakeholders.
• Collaborate across multidisciplinary Agile teams.
• Mentor designers and promote service design best practice.

Skills

Service design

Journey mapping

GDS principles

Agile

Stakeholder management

Public sector experience

Figma

Miro

FigJam

Communication

Mentoring

Accessibility

Education

Bachelor's Degree

Tools

GOV.UK Design System

Job description

IBM Consulting seeks a Senior Service Designer for the Public Sector to lead complex service design engagements across the full lifecycle, from discovery through live operations. You’ll apply GDS principles and GOV.UK standards, ensuring accessible, secure, and effective services.

Collaboration with Agile teams and mentoring junior designers are key components of the role. You will work in IBM’s delivery centers, delivering value to public-sector clients while advancing your career through