Senior Service Delivery Coordinator - SD-WAN & Telephony

Socket.dev; Holmdel Township (NJ); On-site; USD 51,000 - 85,000; Full time

Job summary

MetTel is seeking an Advanced Service Delivery Coordinator - Tier 2 to join our team. You will lead customer installations, collaborate with field technicians, and ensure documentation and Turn Up are properly recorded in our reporting portal.

The role requires a BS in a technical field, 3+ years in telephony and voice/data networks, and hands-on SD-WAN experience with Velocloud, DataRemote, and Adtran, plus an active security clearance.

Qualifications

• BS degree majoring in a technical discipline (Network Engineering, Computer Science, Computer Engineering, etc.)
• 3+ years’ experience in Telephony, with hands-on involvement in deploying and integrations
• Experience managing service management processes, policies, procedures, and guidelines
• 3+ years of hands-on experience maintaining and troubleshooting voice & data networks.
• 3+ years hands-on experience SDWAN Velocloud, DataRemote, Adtran.
• 3+ years of experience working with carries in the following areas, Circuit assurance, circuit turn up and trouble shooting
• Clearance Required: Must participate in and active security clearance to be considered for this role.

Responsibilities

• Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
• Ability to work cross - functionally with multiple teams in the organization
• Ability to ask support technicians targeted questions to quickly understand the root of the problem.
• Work with field technicians through a series of actions, either via phone, email, or chat, to identify and resolve any issues to deliver a successful activation.
• Ability to effectively plan, organize, and schedule activity to ensure key tasks are delivered on time and manage multiple tasks at any one time.
• Ability to adjust quickly to changing priorities and conditions and cope effectively with complexity and change
• Knowledge of Velocloud SD-WAN Design, Implementation, and support.
• Familiar with Wireless technologies and fixed wireless devices. (Data Remote, Cradlepoint, Digi etc.)
• Strong understanding of traditional telephony and wiring infrastructure. Dmarc, riser cables and station cabling.
• Ability to diagnose and troubleshoot basic technical issues
• Basic understanding of IP and wireless LAN networks, IP network and remote desktop access.
• Lead customer installations and provide technical direction and guidance to field technicians.
• Ensure all customer installations and Turn Up are clearly documented and uploaded to the company reporting portal.

Skills

Telephony

Voice networks

Data networks

SD-WAN Velocloud

DataRemote

Adtran

Circuit turnover & troubleshooting

Security clearance

Education

BS degree in Network Engineering/CS/CE

Tools

Velocloud

DataRemote

Adtran

Job description

MetTel is seeking an Advanced Service Delivery Coordinator - Tier 2 to join our team. You will lead customer installations, collaborate with field technicians, and ensure documentation and Turn Up are properly recorded in our reporting portal.

The role requires a BS in a technical field, 3+ years in telephony and voice/data networks, and hands-on SD-WAN experience with Velocloud, DataRemote, and Adtran, plus an active security clearance.