Tier 2 Network Specialist - SD-WAN & Transport Expert

NexGen Data Systems; Suffolk (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Disability plans

401(k) match

Training & development

Holidays & PTO

Job summary

NexGen Data Systems is seeking a Tier 2 Network Specialist to provide advanced operational support for the enterprise network, focusing on transport services like MPLS and SD-WAN. You will be the escalation point for Tier 1 incidents and work with Tier 3 engineers to resolve persistent issues.

The role requires DoD-level clearance, 3+ years in network operations, and hands-on SD-WAN experience. You will document actions in ticketing systems and coordinate with carriers to maintain high network

Qualifications

• Active Department of Defense Top Secret security clearance required.
• 3+ years of hands-on experience in a network operations or network engineering role within an enterprise environment.
• Demonstrated experience managing and troubleshooting WAN and LAN technologies, including routing protocols, and switching.
• At least 2 years of direct experience with SD-WAN solutions, provisioning, policy creation, and troubleshooting.
• Proven experience working with telecommunications providers to troubleshoot and resolve issues with commercial and carrier transport services like MPLS, Metro Ethernet, or broadband.
• Experience using network monitoring and management tools to diagnose and resolve network issues.
• CCNA or CCNP certification.
• SD-WAN specific certifications (e.g., Cisco SD-WAN Solutions, VMware VeloCloud).
• CompTIA Network+

Responsibilities

• Provide Tier 2 operational support for the enterprise network, serving as the primary escalation point for unresolved incidents from Tier 1 related to transport and SD-WAN services.
• Perform advanced troubleshooting and fault isolation to resolve network outages and performance degradation issues, and document all actions taken in the government-provided ticketing system.
• Manage, configure, and maintain the SD-WAN environment, including implementing application-aware routing policies, traffic shaping rules, and security policies as directed by government personnel.
• Act as the technical liaison with telecommunications carriers and service providers to report and resolve transport circuit issues, including coordinating dispatched technicians and testing.
• Utilize network monitoring tools to proactively identify, analyze, and report on network performance, availability, and utilization trends for all WAN and SD-WAN links.
• Implement, and verify approved network configuration changes, including router/switch configurations, firewall rule modifications, and SD-WAN policy adjustments, in accordance with established change management procedures.
• Maintain accurate and up-to-date documentation of the network infrastructure, including network diagrams, device configurations, and circuit information.
• Support the Tier 3 engineering team by gathering diagnostic data, performing tests, and assisting in the resolution of complex or persistent network problems.

Skills

WAN/LAN troubleshooting

SD-WAN

MPLS/VPLS

DoD clearance

Carrier relations

CCNA/CCNP

Network monitoring

SD-WAN certifications

Job description

NexGen Data Systems is seeking a Tier 2 Network Specialist to provide advanced operational support for the enterprise network, focusing on transport services like MPLS and SD-WAN. You will be the escalation point for Tier 1 incidents and work with Tier 3 engineers to resolve persistent issues.

The role requires DoD-level clearance, 3+ years in network operations, and hands-on SD-WAN experience. You will document actions in ticketing systems and coordinate with carriers to maintain high network