Senior Service Coordination Specialist

LONG Building Technologies; Littleton (CO); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Profit Sharing/Bonus Program

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

LONG Building Technologies, Inc. is seeking a Service Coordinator II to support our COBI Service Operations with scheduling, remote support, client consultations, and on-site visits.

You will provide second-tier telephone support, oversee service coordination workflows, and assist the Service Manager in daily operations. This role requires coordinating service projects, handling escalations, and ensuring alignment with contract terms while maintaining effective customer communication and

Qualifications

• Six years of call desk experience.
• High computer literacy with Microsoft Outlook, Word, Project and Excel.
• Effective verbal and written communication skills.
• Ability to handle a heavy workload with accuracy.
• Strong attention to detail and accuracy.
• Ability to mentor and support team members.

Responsibilities

• Handle escalation requests and resolve escalated issues from other service coordinators.
• Guide and support other service coordinators on scheduling, material ordering, and customer service needs.
• Identify efficiency gaps and proactively improve service coordination processes.
• Create and maintain a master service agreement schedule and forecast labor loading.
• Coordinate and schedule work for service projects and complex service calls with other trades.
• Receive quotes and set up quotes in the Field Service System.

Skills

Call desk experience

Strong communication

Time management

Attention to detail

Mentoring peers

Education

Associate’s degree in business

Tools

Microsoft Outlook

Microsoft Word

Microsoft Project

Microsoft Excel

Job description

LONG Building Technologies, Inc. is seeking a Service Coordinator II to support our COBI Service Operations with scheduling, remote support, client consultations, and on-site visits.

You will provide second-tier telephone support, oversee service coordination workflows, and assist the Service Manager in daily operations. This role requires coordinating service projects, handling escalations, and ensuring alignment with contract terms while maintaining effective customer communication and