Senior Service Center Technician

Xylem; Carterville (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Volunteer Program

ERGs and inclusive culture

Job summary

Xylem is seeking a Senior Service Center Technician to proactively troubleshoot electrical systems, perform preventative maintenance, and manage parts inventory at service centers. You will interface with customers and operate safely within a team environment.

Qualifications include a HS diploma, ability to obtain CDL, and 2–5 years of technical experience in industrial or commercial process water. Travel up to 20% is required, with the opportunity to work across multiple divisions.

Qualifications

• HS diploma or equivalent.
• Capable of obtaining CDL, class A or B with applicable endorsements.
• Electrical experience preferred; industry licenses may apply.

Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Take care of company property and resources.
• Demonstrates accountability and teamwork to achieve results.
• Travel up to 20% to support service activities and customer needs.

Skills

Electrical

Mechanical

Diesel

Troubleshooting

Customer service

Microsoft Office

Education

HS diploma or equivalent

CDL (Class A or B) with endorsements

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Service Center Technician will be responsible for initiating and executing service activities at service center locations in a safe and efficient manner. This role proactively troubleshoots electrical systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). May interface with customer.

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Travel Requirements:

• Some travel required
• Up to 20% travel depending on division & location (overnight stays, away from home)

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement
  • FMCSA Certificate of Awareness
  • Driver Certificate of Violations
  • Driver Statement of On Duty Hours Road Test
  • Copy of Driver’s License
  • Copy of Medical Certificate

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education Requirements:

• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements

Preferred:

• May have industry specific license(s)
• Electrical experience

Experience Requirements:

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience

Skill Requirements:

• Electrical, mechanical, diesel, experience depending on business unit
• Work without direct supervision and can provide coaching/training to entry-level technicians
• Technically sound
• Experience with Microsoft Office
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees’ well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affi... #XylemCareers #GlobalImpact #WaterInnovation