Senior Field Service Technician

YSI Inc.; Linthicum (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

paid Volunteer Program

Xylem Watermark

Job summary

Xylem is seeking a Senior Field Service Technician to perform on-site field service activities at customer sites, troubleshoot systems, and conduct preventive maintenance on mechanical, electrical, and diesel equipment. The role involves significant travel and direct customer interaction.

The ideal candidate will have an HS diploma, CDL Class A or B, and 2–5 years of technical work experience in industrial or commercial process water. Strong communication and problem-solving skills are essential.

Qualifications

• HS diploma or equivalent required.
• Capable of obtaining CDL Class A or B with endorsements.
• Experience with industrial or commercial process water preferred.
• Strong troubleshooting and customer-service skills required.

Responsibilities

• Create and maintain a safe working environment.
• Take care of company property.
• Demonstrates high impact culture through innovation, accountability and empowerment.
• Must be able to function in a team environment.
• Usually works with minimal supervision.
• Works independently.

Skills

Electrical

Mechanical

Diesel

Fusion experience

Customer service

Troubleshooting

Microsoft Office

Smart devices

Critical thinking

Education

HS diploma or equivalent

CDL Class A or B license

Tools

Microsoft Office

Smart devices

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Requirements

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement
  • FMCSA Certificate of Awareness
  • Driver Certificate of Violations
  • Driver Statement of On Duty Hours Road Test
  • Copy of Driver’s License
  • Copy of Medical Certificate

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements

• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements

Preferred

• May have industry specific license(s)

Experience Requirements

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience

Skill Requirements

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Benefits and Perks

• paid Volunteer Program, Xylem Watermark
• We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG)

Equal Opportunity Employer

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affiant Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

#XylemCareers #GlobalImpact #WaterInnovation