Senior Service Center Manager - Operations & Growth

VORTEX INDUSTRIES, LLC; Livonia (MI); On-site; USD 95,000 - 125,000; Full time

Job summary

Vortex Industries is seeking a Branch Manager for the Detroit, MI, Service Center. The leader will oversee business operations, lead installation and service activities, and maintain exceptional customer service while creating a great workplace for employees.

The role reports to a Regional Director and requires driving profitability, staffing, and continuous improvement. The Branch Manager will manage safety, compliance, and partner relationships to achieve Service Center goals.

Qualifications

• Ten years’ experience in the door industry.
• At least five years managing operations with P&L oversight.
• Knowledge of budgeting processes and performance reporting.
• Excellent leadership and communication skills.
• Self-starter, detail-oriented, well-organized.
• Experience in outside sales and customer development.

Responsibilities

• Manage Service Center and maintain productive relationships between management and employees.
• Deliver a profitable operation by overseeing operations, staffing, and expenses.
• Develop and implement continuous improvement initiatives to reduce costs and improve service quality.
• Drive operational excellence and best practices to improve quality, service, cost & safety.
• Set a tone of excellence for customer satisfaction at every stage of service.
• Hire, develop, and retain top talent and provide coaching and performance feedback.
• Provide strategic leadership and foster collaboration across the Service Center.
• Ensure safety compliance with company policies and OSHA guidelines.
• Represent Vortex professionally with internal and external partners.

Skills

Leadership

Budgeting

Communication

Strategic thinking

People development

Performance reviews

Job description

Vortex Industries is seeking a Branch Manager for the Detroit, MI, Service Center. The leader will oversee business operations, lead installation and service activities, and maintain exceptional customer service while creating a great workplace for employees.

The role reports to a Regional Director and requires driving profitability, staffing, and continuous improvement. The Branch Manager will manage safety, compliance, and partner relationships to achieve Service Center goals.