Senior Service & Repair Manager
BRADY WORLDWIDE INC
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Benefits offered by this job
Job summary
Brady Corporation seeks a Senior Service & Repair Manager in the Charlotte, NC area to lead multiple service and repair functions. You will drive operational excellence, customer satisfaction, and financial results while developing a high-performing team to support global growth initiatives.
The role balances strategic objectives with daily execution, emphasizing safety, quality, delivery, cost control, and employee engagement across USA and international programs.
Qualifications
- 5+ years of progressive leadership experience in service operations or related environments.
- 5+ years of direct people leadership experience.
- Experience managing operational metrics, budgets, and customer deliverables.
- Proven ability to lead cross-functional teams and drive improvements.
Responsibilities
- Lead day-to-day service and repair operations across multiple lines and programs.
- Develop and execute strategies to meet service commitments and financial objectives.
- Drive Lean, Six Sigma and continuous improvement initiatives.
- Manage budgets and drive productivity, inventory and logistics improvements.
- Foster safety, quality, delivery, and employee engagement.
Skills
Education
Tools
Job description
Charlotte, North Carolina, United States
As a Senior Service & Repair Manager for US&C, you will lead multiple service and repair functions within the NC41 operation, including repair depot activities, managed services, deployment programs, logistics coordination, and customer support operations. You will be responsible for driving US&C operational excellence, customer satisfaction, quality performance, productivity, and financial results while developing a high-performing team capable of supporting global growth initiatives.
This role requires a strategic leader who can balance daily operational execution with long-term business objectives, ensuring service commitments are achieved while continuously improving safety, quality, delivery, cost, and employee engagement.
- Lead day-to-day service and repair operations across multiple business lines and customer programs.
- Develop and execute operational strategies that support customer service commitments, growth initiatives, and financial objectives.
- Drive standardized processes, operational discipline, and continuous improvement initiatives throughout the organization.
- Ensure effective resource planning, staffing, and capacity management to meet customer demand.
- Ensure achievement of customer Service Level Agreements (SLAs), repair turnaround times, and quality targets.
- Partner with commercial teams and customer-facing organizations to resolve escalations and strengthen customer relationships.
- Drive a customer-first culture focused on responsiveness, quality, and operational excellence.
- Manage operating budgets and cost performance.
- Drive improvements in productivity, repair efficiency, inventory management, freight optimization, and refurbishment programs.
- Lead initiatives to reduce inactive, obsolete, and surplus inventory while improving working capital performance.
- Support achievement of revenue, margin, and operational productivity objectives.
- Champion Lean, Six Sigma, and continuous improvement methodologies.
- Develop KPIs and performance management systems to monitor operational effectiveness.
- Drive corrective actions that improve first-pass yield, reduce service bounce rates, and enhance repair quality.
- Support Design for Service (DFS), New Product Introduction (NPI), and End-of-Service (EOS) planning activities.
- Partner with planning, procurement, logistics, and engineering teams to maintain service continuity.
- Lead efforts to mitigate supply constraints and improve material availability.
- Optimize refurbishment and harvesting strategies to reduce repair costs and improve inventory utilization.
- Lead, coach, and develop supervisors, managers, and frontline employees.
- Build organizational capability through succession planning, talent development, and engagement initiatives.
- Foster an inclusive, accountable, and high-performance culture.
- Ensure compliance with all company policies and procedures.
- Promote a strong culture of safety and environmental responsibility.
- Ensure compliance with regulatory requirements, quality standards, and company operational policies.
- Support site-wide EHS initiatives and continuous improvement efforts.
- Bachelor's degree in Engineering, Supply Chain, Operations Management, Business, or related field.
- 5+ years of progressive leadership experience in service operations, repair operations, manufacturing, supply chain, or related operational environments.
- 5+ years of direct people leadership experience.
- Experience managing operational metrics, budgets, and customer deliverables.
- Demonstrated success leading cross-functional teams and driving operational improvements.
- Experience in electronics repair, depot service, reverse logistics, mobility devices, barcode scanning, printer technologies, or related industries.
- Degree in business, Engineering, or related discipline.
- Lean Manufacturing, Six Sigma Green Belt or Black Belt certification.
- Experience leading multi-shift operations.
- Strong knowledge of ERP, service management, quality systems, and reporting tools.
- Customer SLA Performance (>95%)
- Quality / Service Bounce Performance
- Productivity and Cost Savings Delivery
- Inventory Reduction and Working Capital Improvement
- On-Time Delivery Performance
- Employee Engagement and Retention
- Safety Performance and Compliance <
- Revenue and Margin Performance Against Plan
- Strategic Thinking
- Customer Focus
- Operational Excellence
- Talent Development
- Cross-Functional Collaboration
- Results Orientation
Who we are:
Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation. We help organizations make work safer, more productive, and more connected by transforming everyday critical information into actionable intelligence. Our end-to-end platform unites two powerful pillars:
- Identification Solutions: High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.
- Intelligent Productivity Solutions: Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.
Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
- Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
- Generous 401(k) with company match
- Paid time off and holidays
- Opportunity to participate in incentive programs for all full-time employees
- Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
- Scholarship program for children of Brady employees
- A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
- Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
- Dress-for-your-day dress code
- Charitable contributions matched through Brady's Matching Gift program
EEO is the Law
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