Senior Service Analyst, Workforce Management (Fully Remote)

Monzo; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

£1,000 yearly learning budget

MacBook and home setup

Remote UK option

Job summary

Monzo is seeking a data/BI professional to lead solution design end-to-end, build Looker dashboards, and automate analyses. You will compile core reports, communicate with stakeholders, and manage incidents as needed while supporting a fast-growing digital bank.

The role emphasizes advanced Looker skills, SQL proficiency, and a strong focus on data-driven decision making in a remote/office-based setting. A learning budget and modern equipment are provided.

Qualifications

• Experience in service delivery and WFM.
• Advanced Looker and Google Sheets skills.
• Comfortable with incidents and stakeholder communication.

Responsibilities

• Lead solution design from start to finish.
• Compile WBRs, MBRs, and ops reports.
• Build Looker dashboards and MI.
• Write SQL to automate and analyse complex data.

Skills

Looker

SQL

Data analysis

Stakeholder comms

WFM

Tools

Looker

Google Sheets

Job description

• Lead solution design from start to finish.

Key responsibilities:

• Compile WBRs, MBRs, and ops reports.
• Build Looker dashboards and MI.
• Write SQL to automate and analyse complex data.

Requirements:

• Experience in service delivery and WFM.
• Advanced Looker and Google Sheets skills.
• Comfortable with incidents and stakeholder communication.
• £1,000 yearly learning budget.
• MacBook and home setup.
• Remote UK or office-based.

Monzo

Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investments, and pensions in the UK. With a focus on award-winning customer service and financial education, Monzo has grown significantly and fosters an inclusive, diverse culture.