New Strategic Innovation Lead, Operations (Fully Remote)

Monzo; United States; Remote; USD 91,000 - 119,000; Full time

Benefits offered by this job

Competitive salary

Remote UK

MacBook & home office support

Job summary

Monzo is seeking a strategic operator to bridge strategy, operations, data, and experimentation. This role is zero-to-one and demands comfort with ambiguity and hands-on execution, driving customer experience innovations with scalable solutions.

You will turn ideas into testable hypotheses, partner with data science and CX teams, and build cases to scale initiatives based on clear metrics like CSAT and cost reductions. This remote UK role offers competitive pay and home-office support.

Qualifications

• Experience in strategy, product, or operations with a track record of taking ideas from concept to execution.
• Strong problem-solving skills, bias to action, and ability to define and interpret success metrics.
• Collaborative and pragmatic, with curiosity about customer experience and motivation to improve it.

Responsibilities

• Turn ideas into testable hypotheses and run experiments from scoping to measurement.
• Partner with data science and customer experience teams to ensure experiments are grounded in real pain points.
• Build compelling cases to scale initiatives based on clear success metrics like CSAT, demand reduction, and cost.

Skills

Strategy & ops

Problem-solving

Collaboration

Bias to action

Job description

• You will sit at the intersection of strategy, operations, data, and experimentation, taking ideas from concept to reality.
• This is a zero-to-one role requiring comfort with high ambiguity and hands-on work.
• You will advance customer experience innovation, focusing on goodwill and scalable solutions.

Key Responsibilities:

• Turn ideas into testable hypotheses and run experiments from scoping to measurement.
• Partner with data science and customer experience teams to ensure experiments are grounded in real pain points.
• Build compelling cases to scale initiatives based on clear success metrics like CSAT, demand reduction, and cost.

What We're Looking For:

• Experience in strategy, product, or operations with a track record of taking ideas from concept to execution.
• Strong problem-solving skills, bias to action, and ability to define and interpret success metrics.
• Collaborative and pragmatic, with curiosity about customer experience and motivation to improve it.

What We Offer:

• Competitive salary of £68,400 to £89,575 plus incentive awards tied to performance.
• Remote work within the UK with equipment provided, including a Macbook and home office support.
• A dynamic, inclusive environment with opportunities to shape a new team and accelerate commercial opportunities.

Monzo

Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. They foster a diverse and inclusive culture with a focus on innovation and customer-centricity, operating as a high-growth company with a small, high-impact team known as Ops Labs.