Senior Service Advisor – Machine Rebuild & Customer Solutions

Ziegler Cat; Minneapolis (MN); On-site; USD 42,664 - 51,177; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

15 days of PTO

401(k) plan with company contribution

Education Assistance

Job summary

Ziegler Cat is seeking a Service Advisor for their machine rebuild department in Minneapolis, MN. The role involves opening service calls, providing updates, and ensuring customer satisfaction through strong communication and service. Candidates should have 7+ years of customer service experience and a high school diploma, ideally with industry experience.

This position offers a pay range of $30.97 to $37.15 per hour based on experience and location, along with comprehensive benefits including health insurance, PTO, and retirement plans.

Qualifications

• 7+ years of customer service experience required.
• Strong experience with Microsoft Office (Outlook, Word, Excel).
• Industry experience strongly preferred.

Responsibilities

• Open service calls and provide customer updates.
• Seek approval on repair estimates from customers.
• Respond to Equipment Link Alerts escalated by condition monitoring.
• Communicate job status with shop supervisor.

Skills

Customer service skills

Communication skills

Mechanical aptitude

Microsoft Office skills

Phone skills

Education

High school degree/GED

Associate's degree preferred

Job description

Ziegler Cat is seeking a Service Advisor for their machine rebuild department in Minneapolis, MN. The role involves opening service calls, providing updates, and ensuring customer satisfaction through strong communication and service. Candidates should have 7+ years of customer service experience and a high school diploma, ideally with industry experience.

This position offers a pay range of $30.97 to $37.15 per hour based on experience and location, along with comprehensive benefits including health insurance, PTO, and retirement plans.