Service Advisor

Ziegler Cat; Minneapolis (MN); On-site; USD 42,664 - 51,177; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

15 days of PTO

401(k) plan with company contribution

Education Assistance

Job summary

Ziegler Cat is seeking a Service Advisor for their machine rebuild department in Minneapolis, MN. The role involves opening service calls, providing updates, and ensuring customer satisfaction through strong communication and service. Candidates should have 7+ years of customer service experience and a high school diploma, ideally with industry experience.

This position offers a pay range of $30.97 to $37.15 per hour based on experience and location, along with comprehensive benefits including health insurance, PTO, and retirement plans.

Qualifications

• 7+ years of customer service experience required.
• Strong experience with Microsoft Office (Outlook, Word, Excel).
• Industry experience strongly preferred.

Responsibilities

• Open service calls and provide customer updates.
• Seek approval on repair estimates from customers.
• Respond to Equipment Link Alerts escalated by condition monitoring.
• Communicate job status with shop supervisor.

Skills

Customer service skills

Communication skills

Mechanical aptitude

Microsoft Office skills

Phone skills

Education

High school degree/GED

Associate's degree preferred

Job description

Ziegler CAT has an opening for a Service Advisor in the machine rebuild department. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being kept up to date on processes.

Responsibilities

• Customer contact at the branch: repair scheduling, completion/status updates
• Seek approval on repair estimates from internal or external customers
• Confirm readiness of machines for customer/transportation
• Respond to Equipment Link Alerts escalated by condition monitoring
• Contact for invoice disputes
• Work with credit on uncollected COD sales
• Update sales people on customer machines in the shop (include pictures)
• Update sales people on shop/workload capacity
• Arrange and support transportation of machines
• Cooperate with backorder team, ZRC, field service and specialty departments
• Verify warranty and available rebuild programs and discounts
• Maintain promotional and required rebuild items, service letters, safety letters, field campaigns, Equipment ID requirements, and CVAs when opening a service call
• Maintain the service call for entire project
• Open service calls and segments; research warranty when opening a call or when requested; use standard jobs when available; schedule service; contact credit for needed overrides & new account set‑ups
• Communicate clearly and frequently with shop supervisor on status of jobs in the shop
• Support WIP management with Service Call Administrators and Shop Supervisor without providing work instruction to technicians
• Provide timely and accurate parts, component and backorder reports

Qualifications

• High school degree/GED required; Associate’s degree preferred
• 7+ years of customer service experience required
• Mechanical aptitude required
• Strong computer and Microsoft Office experience (Outlook, Word, Excel)
• Strong phone and customer service skill
• Industry experience strongly preferred

Minimum Physical Requirements

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Pay

The pay range for this position is $30.97 to $37.15 per hour. The starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending on the applicant’s location.

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO (first year, accrual starts day 1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account); Ziegler contributes up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.