Service Center Advisor

sappbroscareers; Council Bluffs (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Gym membership reimbursement

Gas/diesel discounts

Job summary

Sapp Bros., Inc. in Council Bluffs, IA is seeking a Service Center Advisor to greet customers, write service tickets, and coordinate the service process from start to finish.

You will build strong customer relationships, oversee daily operations, ensure safety procedures, and support fleet accounts while delivering 5-star service in a fast-paced diesel maintenance shop.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience as a service advisor or service writer preferred.
• Strong typing skills and ability to work with computer systems.
• Valid driver's license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Provide excellent customer service and build lasting relationships.
• Oversee the service process from initial contact to completion.
• Ensure safety procedures, including lock-out/tag-out where applicable.
• Assign work orders to technicians and monitor progress.
• Handle incoming calls professionally and manage work orders.

Skills

Customer service

Typing

Driver's license

Math skills

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Service Center Advisor

Sapp Bros., Inc., a growing chain of travel centers, is looking for an experienced Service Advisor to join our team. At Sapp Bros., we treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of Blessing and Serving others, ensuring that our work consistently delivers 5-star service with a focus on Safety and Professionalism.

If you're looking for a fast-paced opportunity to grow your career in a dynamic diesel maintenance shop, we’d love to talk to you!

What You’ll Do:

As a Service Advisor, you'll build strong customer relationships and ensure customers receive prompt, courteous, and effective service. You'll oversee the service process from start to finish, ensuring customer expectations are met and exceeded.

Key Responsibilities:

• Provide excellent customer service, building lasting relationships.
• Manage the service process, from initial contact to completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

What Makes You a Great Fit:

We’re looking for team members who take pride in their work and want to grow with us!

Ideal Candidates Have:

• High school diploma, GED, or equivalent (preferred).
• At least 1 year of previous experience in a service advisor or service writer role (preferred).
• Strong typing skills and the ability to work with computer applications.
• A valid driver's license with a good driving record.
• Ability to perform basic math and use an adding machine.

Why You’ll Love Working at Sapp Bros.

At Sapp Bros., you're not just an employee but part of the family. Here’s why our team members love working with us:

• Mission-Driven Culture: Join a company that prioritizes Blessing and Serving others and making a positive impact.
• Competitive Compensation: Enjoy excellent pay and exciting opportunities for career advancement.
• Growth Opportunities: We promote from within, providing clear pathways for professional development.
• Comprehensive Benefits: We offer a competitive benefits package, including medical, dental, vision, life insurance, and a 401(k) with company match.
• Employee Perks: Enjoy valuable perks like tuition assistance, gym membership reimbursement, and exclusive discounts, including 25¢ off every gallon of gas and diesel.
• Family Atmosphere: Experience a supportive and positive work environment where everyone feels valued and respected.

Ready to Join the Team?

If you're eager to learn, work with a great team, and provide essential services to our customers, let’s build something great together at Sapp Bros.