Guest-First Service Advisor — Growth & Benefits

sappbroscareers; Nebraska City (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Sapp Bros., Inc. is seeking an experienced Service Advisor to join our team in a fast-paced diesel maintenance shop. You will greet customers, assist with vehicle inquiries, and write service tickets while ensuring a high level of service and safety.

You will oversee the service process from start to finish, building strong customer relationships and meeting or exceeding expectations. Join a team that values Blessing, Serving others, and professional growth.

Qualifications

• High school diploma, GED, or equivalent (preferred).
• At least 1 year of experience as a service advisor or service writer.
• Strong typing skills and ability to work with computer applications.
• Valid driver's license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Provide excellent customer service, building lasting relationships.
• Manage the service process, from initial contact to completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Skills

Typing

Computer literacy

Driver's license

Education

High school diploma or GED

Tools

Adding machine

Job description

Sapp Bros., Inc. is seeking an experienced Service Advisor to join our team in a fast-paced diesel maintenance shop. You will greet customers, assist with vehicle inquiries, and write service tickets while ensuring a high level of service and safety.

You will oversee the service process from start to finish, building strong customer relationships and meeting or exceeding expectations. Join a team that values Blessing, Serving others, and professional growth.