Service Advisor - Fast-Paced Diesel Shop, 5-Star Service

sappbroscareers; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Gym membership reimbursement

Gas discount 25¢ off per gallon

Job summary

Sapp Bros. is seeking a Service Center Advisor for full-time or part-time evenings in Pennsylvania. You will greet customers, assist with vehicle inquiries, and write service tickets in a fast-paced diesel maintenance shop.

You will manage the service process from start to finish, ensure safety with lock-out/tag-out, assign work orders, and support fleet accounts. We offer a family atmosphere, competitive pay, and comprehensive benefits.

Qualifications

• High school diploma, GED, or equivalent.
• 1 year of experience in a service advisor or service writer role (preferred).
• Typing skills and ability to work with computer applications.
• Valid driver’s license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Build strong customer relationships and oversee the service process from start to finish.
• Provide excellent customer service and greet customers.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to technicians and monitor completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and fleet accounts.
• Perform daily cleaning and maintain a safe, organized work environment.
• Follow safety procedures, including lock-out/tag compliance.

Skills

Typing skills

Computer skills

Driver's license

Math skills

Education

High school diploma or GED

Tools

Adding machine

Job description

Sapp Bros. is seeking a Service Center Advisor for full-time or part-time evenings in Pennsylvania. You will greet customers, assist with vehicle inquiries, and write service tickets in a fast-paced diesel maintenance shop.

You will manage the service process from start to finish, ensure safety with lock-out/tag-out, assign work orders, and support fleet accounts. We offer a family atmosphere, competitive pay, and comprehensive benefits.