Senior Service Advisor | Customer Experience Expert

Chalmers Ford; Rio Rancho (NM); On-site; USD 40,000 - 65,000; Full time

Job summary

Chalmers Ford is seeking a Service Advisor in Rio Rancho, NM to greet customers, identify concerns, and coordinate with technicians to ensure accurate service recommendations are understood. The role emphasizes delivering outstanding customer service and clear communication throughout the repair process.

The position requires strong typing, time management, and math skills, with a goal of building lasting relationships with customers and the dealership.

Qualifications

• Minimum 2+ years experience as a Service Advisor/Service Consultant.
• Proven record of achieving exceptional customer satisfaction.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• Reynolds and Reynolds POWER computer experience a plus.

Responsibilities

• The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
• Serves as the communicator between customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Skills

Communication

Time management

Typing

Mathematics

Computer skills

Tools

Reynolds POWER

Job description

Chalmers Ford is seeking a Service Advisor in Rio Rancho, NM to greet customers, identify concerns, and coordinate with technicians to ensure accurate service recommendations are understood. The role emphasizes delivering outstanding customer service and clear communication throughout the repair process.

The position requires strong typing, time management, and math skills, with a goal of building lasting relationships with customers and the dealership.