Senior Service Advisor – $70K–$120K + Bonuses

Planet Honda; Union (NJ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Total Rewards information on Lithia

Job summary

Planet Honda in Union, New Jersey, is hiring an Experienced Service Advisor to join our busy service department. You will answer calls, greet customers, identify service needs, explain costs and estimates, coordinate repairs with technicians, and ensure a smooth experience from drop-off to pickup.

Prior Service Advisor experience is preferred, automotive knowledge is a plus, and strong communication skills are essential.

Qualifications

• Previous Service Advisor experience preferred.
• Automotive knowledge a plus.
• Strong communication and organizational skills.
• Open availability, including Saturdays.

Responsibilities

• Answer phone calls professionally and courteously.
• Welcome and assist customers in a friendly manner.
• Identify customer concerns and recommend solutions.
• Explain services, costs, and estimated completion times.
• Perform vehicle walk-arounds and obtain approvals for services.
• Coordinate repair work with technicians and assign orders.
• Provide clear repair updates and vehicle status to customers.
• Handle cash and credit card payments and deliver vehicles promptly.

Skills

Service advisor experience

Customer service

Communication skills

Job description

Planet Honda in Union, New Jersey, is hiring an Experienced Service Advisor to join our busy service department. You will answer calls, greet customers, identify service needs, explain costs and estimates, coordinate repairs with technicians, and ensure a smooth experience from drop-off to pickup.

Prior Service Advisor experience is preferred, automotive knowledge is a plus, and strong communication skills are essential.