Senior Service Advisor | $100K+ Potential | 3+ Years Required - 2744

Promotive; Rosedale (MD); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

SIMPLE IRA with 3% match

Paid time off

Paid holidays

Uniforms provided

Job summary

JE Total Performance in Baltimore, MD is seeking a Senior Automotive Service Advisor. The role offers a $65,000 minimum base salary plus commission, with earning potential up to about $100,000 based on performance.

Schedule is Mon-Fri, 9:00 a.m.–6:00 p.m., in a shop specializing in performance work and imports. You will lead customer-facing operations, manage estimates and repair orders, and communicate clearly with customers via phone, text, and email while coordinating with technicians and the

Qualifications

• 3+ years of automotive service advisor experience.
• Excellent communication of repair and maintenance recommendations to customers.
• Experience managing estimates, repair orders, customer authorizations, and follow-up.
• Interest or experience in high-performance, racing, or custom automotive work is a plus.

Responsibilities

• Serve as a primary point of contact for customers, managing calls, appointments, and vehicle write-ups.
• Create and present estimates, maintenance recommendations, and repair options while securing customer authorization.
• Manage repair orders from intake to completion and keep customers informed.
• Communicate vehicle status, recommendations, approvals, and completed work via phone, text, and email.
• Coordinate with technicians and the General Manager to support an organized workflow.
• Source and order parts needed for repairs and projects.
• Utilize Speed Point for shop management and digital vehicle inspection processes.
• Handle customer escalations professionally and provide leadership as the team grows.

Skills

Customer communication

Conflict resolution

Multi-channel communication

Estimate management

Tools

Speed Point

Job description

Senior Automotive Service Advisor | $65K Base + Commission | Mon-Fri

JE Total Performance
Location: Baltimore, MD
Schedule: Monday-Friday, 9:00 a.m.-6:00 p.m.
Pay Rate: $65,000 minimum base salary plus commission
Pay Type: Base salary plus commission
Earning Potential: Up to approximately $100,000 annually based on sales and commission performance; actual earnings vary and are not guaranteed

About JE Total Performance

JE Total Performance is seeking a Senior Automotive Service Advisor in Baltimore, MD to take a leading role in the shop's customer-facing operations.
This position offers a $65,000 minimum base salary plus commission, with earning potential up to approximately $100,000 based on performance.
The shop specializes heavily in performance and custom automotive work, including engine swaps and upgrades, suspension modifications, high-horsepower builds, sports cars, rare vehicles, and imports, while also handling general repair and maintenance.
You'll join a small, collaborative team where the work varies from everyday automotive service to unique performance projects. Pasted markdown

Key Responsibilities

• Serve as a primary point of contact for customers, managing incoming calls, appointments, and vehicle write-ups.
• Create and present estimates, maintenance recommendations, and repair options while securing customer authorization.
• Manage repair orders from initial intake through completion and keep customers informed throughout the process.
• Communicate with customers by phone, text, and email regarding vehicle status, recommendations, approvals, and completed work.
• Coordinate closely with technicians and the General Manager to support an organized, efficient workflow.
• Source and order parts needed for repairs, maintenance, and performance projects.
• Use Speed Point for shop management and digital vehicle inspection processes.
• Handle customer escalations professionally and provide leadership support as the service team grows.

Qualifications

• At least 3 years of automotive service advisor experience REQUIRED.
• Automotive industry experience and working knowledge of vehicle service and repair.
• Ability to communicate automotive repair and maintenance recommendations clearly with customers.
• Experience managing estimates, repair orders, customer authorizations, and follow-up.
• Strong customer communication and conflict-resolution skills.
• Ability to manage phone, text, and email communication while coordinating active repair orders.
• Interest or experience in high-performance, racing, or custom automotive work is a plus.

Compensation & Benefits

• $65,000 minimum base salary plus commission.
• Earning potential up to approximately $100,000 annually based on sales and commission performance; actual earnings vary and are not guaranteed.
• Company contribution of up to $300 per month toward medical, dental, and vision insurance.
• SIMPLE IRA with 3% company match.
• Paid time off.
• Paid holidays.
• Company-provided uniforms.

Why Work Here

JE Total Performance offers a different environment from a traditional general repair shop. Much of the work involves performance vehicles, sports cars, imports, engine swaps, horsepower upgrades, suspension modifications, and other custom projects alongside general maintenance and repair.

The shop has 10 bays, 10 lifts, an alignment rack, and heated service bays. You'll work with a small, tight-knit team that collaborates closely on unusual and technically interesting projects. The company also periodically hosts team activities and provides ongoing, hands-on learning as new projects come through the shop.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.