European Service Advisor | Commission-Based | Up to $200K - 2513

Promotive; Wyckoff (NJ); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Uniforms provided

Training and professional development

Job summary

Motor Works West is a family-owned European specialty shop in Wyckoff, NJ, seeking an experienced Service Advisor. This commission-based role rewards performance with earnings tied to weekly gross profit and potential to exceed six figures depending on sales and production.

Responsibilities include guiding customers through repairs, reviewing DVIs, preparing estimates, and selling needed services while maintaining exceptional customer communication across multiple channels.

Qualifications

• 3+ years of automotive Service Advisor experience preferred.
• Strong automotive sales skills and ability to present repairs and upsell.
• Comfort with customer communication and DVIs.

Responsibilities

• Manage customer communication and the service experience from initial contact through final payment.
• Review technician inspections and DVIs, organize findings, and explain repairs to customers.
• Prepare and review repair orders and estimates for accuracy, including parts pricing.
• Present repair recommendations and handle questions to secure needed services.
• Source and order parts to support repair workflow.
• Keep customers updated by phone, text, email, or in person.
• Handle payments and day-to-day front-office tasks.
• Build customer relationships and support long-term retention.

Skills

Service advisor experience

Automotive sales

Customer communication

DVIs familiarity

Job description

Automotive Service Advisor | European Specialty | Monday–Friday

Motor Works West
Location: Wyckoff, NJ
Schedule: Monday–Friday, 7:30 AM–4:30 PM; no weekends
Pay Type: 100% commission based on weekly gross profit
Earning Potential: Approximately $50,000–$200,000+ annually based on performance, sales, and production; actual earnings vary and are not guaranteed

About Motor Works West

Motor Works West is a family-owned European specialty shop working exclusively on BMW, Mercedes-Benz, Audi, and Porsche. We're looking for an experienced Service Advisor who is genuinely great with customers and eager to grow with us. This is a commission position with no cap. An experienced advisor at our shop typically earns $90,000 to $120,000 per year. No complicated formulas, no tiers to decode — the pay structure is simple and transparent, and you'll always know exactly where you stand.

Key Responsibilities

• Manage customer communication and the service experience from initial contact through final payment
• Review technician inspections and Digital Vehicle Inspections (DVIs), organize findings, and clearly explain recommended repairs to customers
• Prepare and review repair orders and estimates for accuracy, including parts pricing
• Present repair recommendations, answer customer questions, and sell needed automotive services and repairs
• Source and order parts as needed to support repair workflow
• Keep customers updated by phone, text, email, messaging platforms, and in-person communication
• Handle customer follow-up, callbacks, payments, and day-to-day front-office responsibilities
• Build customer relationships and support long-term retention

Qualifications

• 3+ years of automotive Service Advisor experience preferred
• Strong automotive sales skills and confidence presenting repair recommendations and asking for the sale
• Ability to understand repair estimates, parts pricing, and gross profit
• Strong customer communication, organization, and follow-through
• Comfort working with Digital Vehicle Inspections (DVIs) and modern shop technology
• Independent repair shop experience is highly preferred
• BMW, Audi, Porsche, Mercedes-Benz, or other European automotive experience is a plus

Compensation & Benefits

• 100% commission-based compensation tied to weekly gross profit
• Estimated annual earning potential of approximately $50,000–$200,000+, depending on performance, sales ability, and production; actual earnings vary and are not guaranteed
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discounts
• Uniforms provided
• Training and professional development

Why Work Here

Motor Works West is a high-volume European specialty repair shop with an average repair order of approximately $1,700, with recent weeks reaching approximately $2,200. The facility includes four lifts, one alignment rack, two programming bays, heat and air conditioning, and Tekmetric-based shop technology. Advisors have integrated texting, email, phone, and customer communication tools along with training and technology designed to support customer follow-up and shop performance. The Monday–Friday schedule provides consistent weekdays with no weekends.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.