Automotive Service Advisor

silverstarservicecenterinc; Edgewater (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Air conditioned shop

Health insurance

Dental and vision

Paid time off

Paid certifications

Employee discounts

Great online reviews

Job summary

Silver Star Service Center, Inc. in Edgewater, MD is hiring a full-time Automotive Service Advisor to be a key player in our service operation and to help customers throughout Annapolis, MD and the surrounding Chesapeake Bay area.

In this role you will greet customers, translate concerns into actionable service plans, accurately estimate labor from labor guides, and serve as the trusted link between the customer and the shop floor to ensure vehicles are serviced correctly and customers remain

Qualifications

• Knowledge of vehicle systems and how vehicles operate.
• Excellent communication with customers.
• Professional appearance and hygiene.
• Ability to estimate labor from labor guides.
• Ability to interpret customer expectations.

Responsibilities

• Greet customers and listen to concerns.
• Translate concerns into actionable service plans.
• Accurately estimate labor from labor guides.
• Coordinate between the customer and the shop floor.

Skills

Vehicle systems knowledge

Communication skills

Professional appearance

Labor estimation from guides

Interpreting customer expectations

Job description

Silver Star Service Center, Inc. in Edgewater, MD, is hiring a full-time Automotive Service Advisor to become a key player in our service operation while helping customers throughout Annapolis, MD, and the surrounding Chesapeake Bay area. If you're ready for a rewarding role where your automotive knowledge and communication skills truly matter,

PAY

$70,000 per year plus commission

BENEFITS

• FULLY AIR CONDITIONED SHOP
• Health insurance with contribution (Carefirst)
• Dental and vision
• Up to 3 weeks of paid time off and paid holidays (6 per year)
• Paid certifications and training
• Employee discounts
• Great online reviews
• Employment with a forward-focused shop
• Great customers and an awesome company reputation

QUALIFICATIONS

• Knowledge of vehicle systems and how vehicles operate
• Great communication skills
• Professional personal hygiene and appearance
• Ability to estimate labor from labor guides
• Ability to interpret customer expectations

SCHEDULE

This is a full-time position, scheduled Monday through Friday from 7:30 AM to 6:00 PM.

We're looking for a dependable, detail-oriented professional who values teamwork and customer trust. Keep reading to learn more about this position!

WHAT TO EXPECT AS AN AUTOMOTIVE SERVICE ADVISOR

In this role, you'll greet customers, listen carefully to their concerns, translate them into actionable service plans, accurately estimate labor, and serve as the trusted connection between the customer and the shop floor. Your day will be a balance of problem-solving, communication, and coordination, ensuring vehicles are serviced correctly, customers stay informed, and the service department runs smoothly and efficiently.

ABOUT SILVER STAR SERVICE CENTER, INC.

Founded in 1987, Silver Star Service Center, Inc. is a family-owned and operated company that specializes in European automotive repair and maintenance. Based in Edgewater, Maryland, we have built a trusted reputation serving the Annapolis and Chesapeake Bay communities. We service all Mercedes-Benz, BMW, Jaguar, Land Rover, and Tesla vehicles, including hybrid and electric cars. With an emphasis on quality work and client satisfaction, our team loves going the extra mile for our customers! Joining us means becoming part of a friendly and talented team that values continuing education and professional excellence.

Must have the ability to pass a background check and drug screening test.