Senior Security Account Lead — 24/7 Client Support

Harvard Protection Services; Philadelphia (Philadelphia County); On-site; USD 75,000 - 90,000; Full time

Job summary

Harvard Protection Services is seeking an experienced Account Manager to lead a single client account with a focus on security and life safety outcomes. You will manage daily operations, maintain timekeeping, coordinate staff, and communicate effectively with the client to ensure contractual obligations are met across 24/7 operations.

You’ll work with law enforcement as needed, prepare reports, and drive improvements while fostering a team culture that values PEOPLE FIRST, SAFETY, and

Qualifications

• Experience in security management or supervisory roles.
• Ability to lead teams and manage incidents.
• Knowledge of security operations and compliance.

Responsibilities

• Lead security personnel to meet contract requirements and client expectations.
• Oversee scheduling, overtime, daily logs, and incident reporting.
• Monitor staff performance, evaluations, and disciplinary actions.

Skills

Leadership

Communication

Time management

Microsoft Office

Scheduling systems

Education

Advanced education degree

Criminal Justice degree

Tools

Microsoft Office

Scheduling system

Job description

Harvard Protection Services is seeking an experienced Account Manager to lead a single client account with a focus on security and life safety outcomes. You will manage daily operations, maintain timekeeping, coordinate staff, and communicate effectively with the client to ensure contractual obligations are met across 24/7 operations.

You’ll work with law enforcement as needed, prepare reports, and drive improvements while fostering a team culture that values PEOPLE FIRST, SAFETY, and