Senior Secretary - Behavioral Health (4229)

Danville-Pittsylvania Community Services; Danville (VA); Vor Ort; USD 36.000 - 63.000; Vollzeit

Zusammenfassung

Danville-Pittsylvania Community Services is seeking a front desk/secretarial professional to greet visitors, verify demographics and insurance, and manage appointments for clinicians and staff. The role includes data entry into the Electronic Health Record (EHR), handling faxes, mail, and financial interactions with clients, while maintaining courteous, professional communication.

The position requires a high school diploma or GED and prior customer service and secretarial experience.

Qualifikationen

• High school diploma or GED required.
• Customer service experience required.
• Experience in secretarial/office setting required.

Aufgaben

• Greet and direct all individuals and visitors in a courteous and professional manner.
• Verify demographics and insurance information; enter updates into the EHR.
• Answer and direct incoming calls to staff; manage faxes and mail.
• Schedule appointments for psychiatry, nursing staff, and clinicians; coordinate hospital discharge appointments.
• Triage to assess consumer needs and assist with intake paperwork and forms.

Kenntnisse

Customer service

Secretarial experience

Office communication

Ausbildung

High school diploma or GED

Tools

Electronic Health Record (EHR)

Jobbeschreibung

Responsibilities

Greets and directs all individuals and visitors in a courteous and professional manner; verifies demographics and insurance information on all individuals and enters any updates/changes into the Electronic Health Record (EHR); notifies staff of individuals arrival; answers and directs incoming calls to staff as appropriate; receives all incoming faxes and forwards them by email to appropriate staff; date-stamps and distributes mail; schedules individual appointments for the psychiatrist, nurse practitioner, nursing staff, and clinicians; schedules hospital discharge appointments with the clinical staff as needed; enters appointments into the EHR and Just In Time (JIT) spreadsheet; initiates appropriate AOB form with individual; conducts financial assessments and reassessments in a courteous, professional manner; provides assistance to clinical staff in obtaining initial intake information; enters data associated with financial assessments and initial intake information; enters data and generates reports as needed; verifies insurance information through automated eligibility portals on individuals scheduled for services and notifies clinical staff of any changes; receives and receipts monies for services; triage to assess consumer needs and urgency providing each individual with support in completing paperwork and appointment tasks, including but not limited to intake paperwork, updating contact and other information; informing individuals of services the Agency provides; manage staff queues; inform individuals waiting for services with apprised wait times and what to expect; serves as back-up to other Senior Secretaries as needed. Other duties as assigned.

Responsibilities

Greets and directs all individuals and visitors in a courteous and professional manner; verifies demographics and insurance information on all individuals and enters any updates/changes into the Electronic Health Record (EHR); notifies staff of individuals arrival; answers and directs incoming calls to staff as appropriate; receives all incoming faxes and forwards them by email to appropriate staff; date-stamps and distributes mail; schedules individual appointments for the psychiatrist, nurse practitioner, nursing staff, and clinicians; schedules hospital discharge appointments with the clinical staff as needed; enters appointments into the EHR and Just In Time (JIT) spreadsheet; initiates appropriate AOB form with individual; conducts financial assessments and reassessments in a courteous, professional manner; provides assistance to clinical staff in obtaining initial intake information; enters data associated with financial assessments and initial intake information; enters data and generates reports as needed; verifies insurance information through automated eligibility portals on individuals scheduled for services and notifies clinical staff of any changes; receives and receipts monies for services; triage to assess consumer needs and urgency providing each individual with support in completing paperwork and appointment tasks, including but not limited to intake paperwork, updating contact and other information; informing individuals of services the Agency provides; manage staff queues; inform individuals waiting for services with apprised wait times and what to expect; serves as back-up to other Senior Secretaries as needed. Other duties as assigned.

Requirements

Minimum Requirements

M1: High school diploma or GED

M2: Customer service experience

M3: Experience working in a secretarial position in an office setting

Fingerprints, State and FBI criminal record reports, drug test, and central registry (CANIS) report will be required upon request.

Our Agency maintains a drug-free workplace.

ANNUAL SALARY RANGE

$36,193 - $62,512

Excellent Fringe Benefits