Administrative Resource Specialist (Req 101117)

Whitney M. Young, Jr. Health Center; City of Albany (NY); On-site; USD 61,004,000 - 82,553,000; Full time

Job summary

Whitney M. Young, Jr. Health Center in Albany, NY, is seeking an Administrative Resource Specialist - Behavioral Health to provide frontline administrative support to the behavioral health office.

Responsibilities include EMR scheduling and registration, patient intake, and coordinating referrals. The role emphasizes accurate data entry, HIPAA compliance, and teamwork with care coordinators to ensure smooth operations and timely patient care.

Qualifications

• High school diploma or GED; experience in a health care setting preferred.
• Strong computer skills and ability to type 60 wpm; good communication.
• Ability to work independently and as part of a team; HIPAA awareness.

Responsibilities

• Exhibits knowledge of EMR scheduling, registration and telephone encounters.
• Processes patient information and supports behavioral health services.
• Schedules routine and non-routine appointments; triage for emergencies.
• Verifies demographics, insurance information and eligibility.
• Completes patient registration, collects co-pays, posts payments and reconciles day sheets.
• Maintains appointment schedules and coordinates referrals; supports billing with prior authorizations.
• Ensures patient confidentiality and HIPAA/compliance; team-oriented communications.

Skills

Typing 60 wpm

Communication

Team collaboration

Education

High school diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Office

Health information processing

Job description

General Responsibilities

The Administrative Resource Specialist - Behavioral Health is a frontline and vital member of the behavioral health team. This individual is responsible for administrative support functions required for a behavioral health office. Functions include all aspects of processing patient information services and support of behavioral health services.

Description

The Administrative Resource Specialist - Behavioral Health is a frontline and vital member of the behavioral health team. This individual is responsible for administrative support functions required for a behavioral health office. Functions include all aspects of processing patient information services and support of behavioral health services.

Specific Responsibilities

• Exhibits knowledge and skill in all functions of the electronic medical record pertinent to successful job performance. Key EMR functions include scheduling, registration and telephone encounters.
• Communicates to patients and visitors in an age-specific manner, and knowledgeable in regard to age-specific safety precautions.
• Professional answers the telephone within 3 to 5 rings, screens and responds accurately and routes calls to appropriate individual.
• Schedules routine patient appointments and follows triage procedures for emergency appointments in accordance with established guidelines.
• Schedules non-routine appointments (e.g. cancellations) as directed by supervisor.
• Maintains the behavioral health treatment schedule for all staff.
• Consistently greets and assists patients and visitors in a timely, positive and helpful manner.
• Accurately completes patient registration process including verification and update of all demographic and insurance information.
• Conducts prior authorizations and proactively tracks prior authorizations with billing department.
• Maintains and correctly utilizes knowledge of patient eligibility criteria relative to different insurances.
• Verifies non-insured eligibility for sliding fee discounts, collects relative information and accurately applies the correct slide.
• Obtains and scans all pertinent patient documents specific to appointment type.
• Checks out patients completely and accurately, including collection of co-pays and charges due and makes return appointments.
• Reconciles payments received against day sheet reports and prepares daily deposits for courier pick-up. Posts payments to patient accounts as needed and includes documentation with daily deposit. Collaborates with patient accounts department for tracking/billing.
• Collaborates with immediate co-workers as a team (i.e. care coordinators), provides knowledgeable back-up for coworkers when needed, and maintains open and continuous communications to ensure efficient operations and a positive work environment.
• Coordinates referrals to behavioral health services and conducts phone outreach for potential and existing patients.
• Able to perform general office duties including, but limited to, receive and distributing incoming correspondence, preparing correspondence, scanning, faxing and photocopying.
• Participates in staff meetings, distributes agendas and minutes.
• Controls patient and public access to clinical areas ensuring patient confidentiality.
• Attends trainings and meetings as assigned.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulations.
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
• Assists Director of Behavioral Health as needed.
• Completes other duties as assigned.

Requirements

Minimum Qualifications

High school diploma or GED. Experience in a health care setting. Computer skills, word processing and minimum typing of 60 wpm. Able to work independently and as part of a team. Good oral and written communication skills.

Preferred Qualifications

Associates Degree or Bachelor's Degree or Two to Four years of work experience in a health care setting. Experience with health information processing and Microsoft Office applications. Knowledge of medical terminology. Multi-lingual.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary range: $25.05 hourly