Scheduler/Administrative Assistant

Minority Behavioral Health Group; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision, and short-term

Employer paid life insurance

Voluntary life insurance

Paid holidays

401K

Paid time off (PTO)

Professional development days

Job summary

Minority Behavioral Health Group (MBHG) is a community mental health agency serving African Americans and underserved minorities. The role focuses on clerical support for Medicaid clients, handling intake, scheduling, and records.

The team includes psychologists, counselors, pastors, and case managers, with a centralized office environment in Akron. MBHG emphasizes cultural competency, equal opportunity employment, and a safe, inclusive workplace.

Qualifications

• High school diploma or equivalent; two years of general clerical experience preferred.
• Proficient with Microsoft Office and basic computer skills; able to follow procedures.
• Maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Greet clients and visitors; route calls and provide information as needed.
• File documents alphabetically, numerically, and chronologically; retrieve records.
• Assist with intake packets and explain procedures to clients.
• Schedule appointments and handle mailing, faxing, and payments.
• Support billing team and back up Office Coordinator when needed.
• Maintain opening/closing procedures and office organization.

Skills

English grammar

Clerical procedures

Confidentiality

Microsoft Office

Effective communication

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Fax machine

Basic office equipment

Job description

Minority Behavioral Health Group (MBHG) is a community mental health agency that consists of psychologists, counselors, pastors, casemanagers, and administrative personnel who are committed to providing culturally appropriate and comprehensivebehavioral health services (counseling, education, outreach, and consultation services)to African Americans and other underserved minorities. MBHG is an Equal Opportunity Employer that promotes a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from marginalized orunderrepresented groups.

Job Summary:

Under general supervision, performs varied and increasingly responsible clerical work, which includes typing and/or keyboarding, and performs related duties as required with a focused attention to Medicaid clients of the agency. As a part of the agency support team, assists all other agency employees with their job duties as assigned.

Essential Functions and Duties:

• Courteously greets the public, clients, and employees in person or over the phone; obtains or gives information;
• Files information alphabetically, numerically, and chronologically according to office procedure to maintain organized and accurate filing systems; locates and retrieves files from manual or computerized systems to provide requested information;
• Answers and routes phone calls to the correct individual or takes messages when appropriate;
• Explains procedures and informs clients of correct processes including assisting with the completion of intake packets;
• Creates client outreach letters at therapists’ requests or when attempts to schedule initial appointment have been unsuccessful.
• Schedules appointments after client has been established;
• Processes outgoing mail for USPS and receives and sends documents via fax machine.
• Collects payment from clients who are either self-pay or have private insurance.
• May assist the billing department when necessary;
• Backup to Office Coordinator when needed.
• Responsible for handling the office opening and closing procedures.
• Performs other duties as assigned by Clinical Coordinator/Office Manager and COO.

Qualifications:

• 1. High school graduate and two years of general clerical experience; or
• 2. A combination of training, education, and experience that is equivalent to the employment standard listed below that provides the required knowledge and abilities.
• 3. Reasonably proficient use of Microsoft Office and other design programs, and advance computer skills.

Standard: The tasks performed require training and experience in office work, and skill in applying knowledge of rules, regulations, and instructions to individual cases. Most assignments at this level are determined by the natural flow of work and are performed without specific instructions. Work methods are expected to follow standard practices; unusual or difficult circumstances are attempted for resolve but may be referred to a superior. There is moderate independent decision-making at this level in interpreting and applying procedures and precedents to specific cases. Errors may be serious and incumbents must determine which activities or cases are routine and which should be separated for special consideration. Originality and independent judgment are required in choosing among several predetermined alternative courses of action based on general instructions or precedents, as well as recognizing situations that will require the consideration of revised policy or procedures.

Skills, Knowledge and Abilities:

• Knowledge of English grammar, punctuation, spelling and basic math.
• Moderately advanced clerical office procedures; filing methods; telephone procedures, including operation of multi-line equipment and message taking; business telephone etiquette.
• Ability to deal tactfully with people; maintain confidentiality of information; write legibly to record information; prepare simple correspondence; understand and follow oral and written instructions; read and understand manuals; verbally communicate information clearly and concisely to others.
• Ability to operate office equipment such as personal computer, typewriter, printer, copier, and fax machine; organize and prioritize work; proofread documents and correspondence; file information alphabetically, numerically, and chronologically.
• Ability to work semi-independently.
• Maintain confidentiality of patient information; understand and follow oral and written instructions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands to finger; handle and feel and reach with hands and arms; and must occasionally lift and/or move up to 10 pounds. The position requires regular use of a computer, calculator and telephone.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary work location is the central office.

As a Team Member, you will enjoy:

• Health, Dental, Vision, and Short-term Disability Benefits
• Employer Paid Life Insurance
• Voluntary Life Insurance
• Life insurance
• Paid Holidays
• 401K
• Paid Time Off (PTO)
• Professional Development Days