Senior SDR Manager

ConnexAI; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

ConnexAI is seeking a highly motivated Business Development Team Leader to drive a high-performing group of outbound sales professionals. You will lead frontline efforts, optimize CRM usage, and shape incentives to meet daily calls and qualified leads.

In this fast-paced, globally focused role, you will report to the Regional Head of Business Development, mentor your team, and coordinate cross-functionally to exceed KPIs while maintaining a culture of collaboration and accountability.

Qualifications

• Previous outbound sales experience.
• Excellent written and verbal communication skills.
• Self-motivated, enthusiastic and professional.
• Knowledge and experience of software sales would be an advantage but not essential.
• Interpersonal skills and eagerness to work as part of a team.

Responsibilities

• Leading From The Front: manage and motivate the team day-to-day and participate in BDE duties as per the role.
• Operational Tools: fully understand CRM and call handling systems and ensure team usage.
• Team Incentives: collaborate to create and run weekly/monthly/quarterly incentives.
• Reporting: ensure daily call volume and talk-time targets; produce weekly performance reports.
• Accountability: track punctuality and identify areas for improvement and target verticals.
• Social Leadership: coordinate team bonding activities with Regional Head of Business Development.

Skills

Outbound sales

Written & verbal communication

Self-motivation

Teamwork

Interpersonal skills

Tools

CRM software

Call handling system

Job description

ConnexAI is an award-winning agentic AI platform designed by a world-class engineering team to help organisations maximise profitability, accelerate revenue growth, and redefine productivity. Its AI Research Lab, established in 2017, develops best-in-class speech recognition, natural language processing, and voice synthesis models that power ConnexAI's suite of enterprise-grade applications, including AI Agent, AI Analytics, ASR, AI Voice, and AI Quality. Learn more at www.connex.ai.

The Role

The Business Development Team Leadership role is an opportunity to join a fun, fast paced and dynamic team that sells the Connex One product globally. We're looking for an individual that can collaborate with the Regional Head of Business Development to drive a team of Business Development Executives towards success and motivate them to exceed set KPIs and targets on a daily basis. This is a role in which you will need to lead from the front in various ways.

Main Responsibilities

• Leading From The Front: Managing and motivating the team on a day to day basis as well as par-taking in Business Development work yourself i.e. meeting the outlined responsibilities of a Business Development Executive as per the BDE job description.
• Operational Tools: Full understanding of how to use the designated CRM and call handling system and ensuring the team uses these tools accordingly.
• Team Incentives: Collaborate with the Regional Head of Business Development to create and run weekly/ monthly and quarterly incentives for your team
• Reporting: Ensuring the team meets daily call volume and talk time expectations. Running and maintaining a performance-based weekly report detailing the Initial Calls and Meeting Ready Leads booked by your team.
• Accountability: Being responsible for tracking your team’s punctuality, identifying areas of improvement as well as verticals to target.
• Social Leadership: Collaborating with the Regional Head of Business Development in the arrangement of team bonding activities - inside & outside the office.

Competencies, Qualifications & Experience

• Previous outbound sales experience
• Excellent written and verbal communication skills
• Self-motivated, enthusiastic and professional
• Knowledge and experience of software sales would be an advantage but not essential
• Interpersonal skills and eagerness to work as part of a team