Business Development Manager

ConnexAI; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Connex One, a UK-based omnichannel SaaS provider, seeks a Business Development Team Leader to drive a global BD team from our Miami office. You will motivate staff, manage CRM/call systems, and collaborate with leadership to exceed targets while deploying effective incentives.

Ideal candidates bring outbound sales experience, strong leadership, and excellent communication with a self-motivated, energetic approach. Knowledge of software sales is a plus.

Qualifications

• Outbound sales experience
• Strong leadership and coaching abilities
• Excellent interpersonal and communication skills
• Experience in SaaS or software sales is a plus
• Self-motivated and energetic with a team-first mindset
• Comfort with Google systems and basic tech tools

Responsibilities

• Lead and motivate the Business Development team to meet KPIs and targets
• Manage CRM and call-handling systems and ensure proper usage
• Design and implement weekly/monthly/quarterly incentives with the Regional Head of BD
• Track punctuality and performance, and produce weekly reports on activity and meetings
• Coordinate with leadership to arrange team bonding events and drive social leadership

Job description

Connex One is a UK based market leading “Omnichannel” provider, providing powerful in-house AI technology to intelligently transcribe and assess calls, with an ever expanding platform of communication channels, including Email, Live chat, WhatsApp, SMS and Facebook.

Established in 2013 Connex One is now present in 5 continents, with a global headcount of over 450 global employees, based between our offices in Manchester, Durban (South Africa), Miami (USA), Melbourne (Australia), Stockholm (Sweden) and Spain (Barcelona).

Role Objectives

The Business Development Team Leadership role is an opportunity to join a fun, fast paced and dynamic team that sells the Connex One product globally. We're looking for an individual that can collaborate with the Head of Business Development to drive a team of Business Development Representatives towards success and motivate them to exceed set KPIs and targets on a daily basis. This is a role in which you will need to lead from the front in various ways.

Core Responsibilities & Duties:

Leading From The Front:

Managing and motivating the team on a day to day basis as well as par-taking in Business Development work yourself i.e. meeting the outlined responsibilities of a Business Development Executive as per the BDE job description.

Operational Tools:

Full understanding of how to use the designated CRM and call handling system and ensuring the team uses these tools accordingly.

Team Incentives: Collaborate with the Regional Head of Business Development to create and run weekly/ monthly and quarterly incentives for your team.

Reporting:

Ensuring the team meets daily call volume and talk time expectations. Running and maintaining a performance-based weekly report detailing the Initial Calls and Meeting Ready Leads booked by your team.

Accountability:

Being responsible for tracking your team’s punctuality, identifying areas of improvement as well as verticals to target.

Social Leadership:

Collaborating with the Regional Head of Business Development in the arrangement of team bonding activities - inside & outside the office.

Please note: BDE Disciplinaries, salary reviews and dismissals are all handled by the Regional Head of Business Development and HR Department.

Experience & Qualities

• Experience in technology led, volume, 24/7 business is essential
• Knowledge and experience of a SaaS environment is advantageous but not essential
• Exposure to international business is desirable
• Ability to coach, lead, inspire, support, and motivate colleagues
• Interpersonal skills
• Building structured sales activity
• High energy and motivating
• Self-Management
• Working knowledge of Google systems
• Telephone sales skills

Qualifications & Skills

• Previous outbound sales experience
• Excellent written and verbal communication skills
• Self-motivated, enthusiastic and professional
• Knowledge and experience of software sales would be an advantage but not essential
• Interpersonal skills and eagerness to work as part of a team