Senior School Certifying Official

Arizona State University; Ames (IA); On-site; USD 50,000 - 52,000; Full time

Job summary

Arizona State University is seeking an Outreach/Recruitment Coordinator 2 to monitor outreach and recruitment plans aligned with enrollment goals, organize events, develop partnerships with external community organizations, and represent ASU to prospective students.

The role requires a bachelor’s degree and three years of relevant experience, with duties including cross-campus travel, mentoring staff, coordinating policies and procedures, and providing strong customer service to students.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsibilities

• In addition to VA School Certifying Official role, provides direct hiring, training, scheduling, and supervision of both School Certifying Officials and VA work studies at assigned campus.
• Leads by example with firsthand knowledge of all areas of expertise required.
• Models excellence in customer service. Provides mentorship and training to campus team when necessary.
• Champions teamwork and collaboration towards essential objectives. Fosters an environment of open, cordial and candid communication throughout the team.
• Utilizes VA policies, office/ASU policies and procedures and FERPA guidelines in responding to inquiries from students regarding their VA benefits.
• Skill in effective communication; responds to inquiries, complaints, or problems.
• Recommends, coordinates and implements new or revised department policies and procedures affecting assigned functions; updates policy/procedure manual.
• Cross-trains in varied activities and coordinates with campus team to meet variable peak processing demands.
• Receives membership and training opportunities with professional organizations that exist for veteran certifying officials.
• Travels to other campuses, events and conferences upon occasion.

Education

Bachelor's degree + 3 years experience

Job description

Job Profile:

Outreach/Recruitment Coordinator 2

Job Family:

Student Recruitment and Admission

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Monitors outreach/recruitment plans based on enrollment goals, organizes events, develops partnerships with external community-based organizations and represents the institution to prospective students.

Job Description:

Position Salary Range: $50,000 - $52,000 per year; offer dependent on experience.

Essential Duties:

• In addition to VA School Certifying Official role, provides direct hiring, training, scheduling, and supervision of both School Certifying Officials and VA work studies at assigned campus.
• Leads by example with firsthand knowledge of all areas of expertise required.
• Models excellence in customer service. Provides mentorship and training to campus team when necessary.
• Champions teamwork and collaboration towards essential objectives. Fosters an environment of open, cordial and candid communication throughout the team.
• Utilizes VA policies, office/ASU policies and procedures and FERPA guidelines in responding to inquiries from students regarding their VA benefits.
• Skill in effective communication; responds to inquiries, complaints, or problems.
• Recommends, coordinates and implements new or revised department policies and procedures affecting assigned functions; updates policy/procedure manual.
• Cross-trains in varied activities and coordinates with campus team to meet variable peak processing demands.
• Receives membership and training opportunities with professional organizations that exist for veteran certifying officials.
• Travels to other campuses, events and conferences upon occasion.

Desired Qualifications:

• Previous VA Certifying Official experience is highly desired.
• Current employment with the Arizona Board of Regents (ABOR), Arizona State University (ASU), Northern Arizona University (NAU), or the University of Arizona (UArizona).

Working Environment:

Must have ability to travel across and between various campus sites. Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. May be required to perform tasks in the field within and/or across University campuses.

Department Statement:

In support of the university's mission and goals, Academic Enterprise Enrollment creates, promotes and institutionalizes the broadest possible awareness of ASU as the New American University by utilizing a variety of data-informed strategies to enroll a student population representative of the vision of Arizona State University. AEE brings discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, Knowledge Enterprise and Learning Enterprise. AEE is comprised of the following units: Academic Enterprise Communications; Admission Services; Financial Aid and Scholarship Services; University Registrar Service; the Pat Tillman Veterans Center; and the International Student and Scholar Center.

Academic Enterprise Enrollment Core Values:

• Make the human connection: We commit to listen, offer empathy and show compassion.
• Drive success with teamwork: We solve problems with collaboration and creativity.
• Promote a thriving community: we recognize work-life balance and embrace our individual differences.
• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
• See the extraordinary through our efforts: We support those who are pursuing their dreams.
• Lead with respect and positive intent in every situation: We communicate openly, genuinely, and with transparency.

ASU offers an array of employee benefits, including

• reduced tuition for employees, their spouses and dependents
• competitive rates for health and life benefits
• a wellness program
• disability and leave program
• paid holidays
• and retirement programs

Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message to