Senior Scheduler- Operating Room - Full Time (36hrs) - Days

Mercy; Washington (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Mercy Hospital Washington in Washington, Missouri is seeking a highly organized Senior Surgery Scheduler to coordinate surgical and diagnostic procedures, manage scheduling with hospitals and centers, and ensure preoperative preparation and patient communication. The role requires collaboration with physicians, facilities, and insurers to keep procedures on schedule and patients informed.

The successful candidate will have healthcare scheduling experience, strong communication skills, and a

Qualifications

• High School diploma or equivalent required.
• 1+ year in medical office or scheduling preferred.
• Experience with EPIC EMR is advantageous.

Responsibilities

• Schedule surgical and major diagnostic procedures per physician orders.
• Coordinate with hospitals, centers, and anesthesia providers on dates/times.
• Maintain scheduling within established timeframes and update as needed.
• Cancel or reschedule procedures per requests.
• Verify insurance requirements and pre-authorizations.
• Provide pre-procedure instructions to patients and families.
• Maintain accurate documentation in EPIC EMR and related records.

Skills

Medical terminology knowledge

Excellent telephone etiquette

Customer service and patient comms

Strong organizational and multitasking

Education

High School Diploma or equivalent

Tools

EPIC EMR

Job description

Find your calling at Mercy!

the senior scheduler is reponsible for scheduling surgical and other major diagnostic procedures as ordered by the physician. This includes coordinating with off-site surgical facilities, preparing records and films for the case, communicating preoperative instructions to the patient and family, and scheduling preoperative testing.

Position Details:

Senior Surgery Scheduler

Mercy Hospital Washington
Washington, Missouri
Full-Time | 36 Hours per Week | 5 Days per Week

Join Mercy Hospital Washington as a Senior Surgery Scheduler

Mercy Hospital Washington is seeking a highly organized and detail-oriented Senior Surgery Scheduler to coordinate surgical and diagnostic procedures for patients while ensuring an exceptional patient experience. This role serves as a vital connection between physicians, patients, surgical facilities, insurance providers, and hospital departments to ensure seamless scheduling and preparation for procedures.

If you have medical office experience, strong communication skills, and a passion for helping patients navigate their healthcare journey, we'd love to hear from you.

Key Responsibilities

Surgical & Procedure Scheduling

• Schedule surgical and major diagnostic procedures as ordered by physicians.
• Coordinate procedure dates and times with hospitals, surgery centers, anesthesia providers, and physician offices.
• Schedule procedures accurately and within established timeframes (typically within 48 hours of receiving orders).
• Cancel or reschedule procedures as requested by physicians, patients, or facilities.
• Manage scheduling requirements, facility availability, and insurance restrictions.

Patient Communication & Support

• Provide patients and families with clear pre-procedure instructions.
• Answer questions regarding procedure preparation, facility location, arrival times, and expected length of stay.
• Deliver compassionate, patient-focused service throughout the scheduling process.

Documentation & Medical Records

• Maintain accurate documentation in EPIC electronic medical records (EMR).
• Prepare, scan, and submit supporting clinical documentation, including:Diagnostic imagingLaboratory resultsPrevious testing reportsPhysician-requested medical records

Insurance & Authorization Coordination

• Verify insurance requirements for scheduled procedures.
• Ensure all necessary pre-authorizations, referrals, and precertifications are completed before procedures are scheduled.
• Communicate with insurance providers and healthcare facilities to prevent delays in patient care.

Qualifications

Required Education

• High School Diploma or equivalent

Preferred Experience

• Minimum one year of experience in:Medical office schedulingSurgical schedulingPhysician practice operationsHealthcare administration

Required Skills

• Medical terminology knowledge
• EPIC EMR experience preferred
• Strong computer and data-entry skills
• Excellent telephone etiquette
• Customer service and patient communication skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Excellent verbal and written communication skills

Why Mercy?

At Mercy, we believe healthcare is a calling. Our coworkers are supported through a culture focused on compassion, excellence, and professional growth. Join a team dedicated to providing exceptional care to our patients and communities every day.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.