Senior Scheduler- Operating Room - Full Time (36hrs) - Days

MHM Support Services; Washington; On-site; USD 48,000 - 64,000; Full time

Job summary

Mercy Hospital Washington is seeking a Senior Surgery Scheduler to coordinate surgical and major diagnostic procedures, working with physicians, hospitals, anesthesia teams, and offices to secure timely dates and times.

You will manage EPIC EMR documentation, pre-authorizations, patient instructions, and communications with patients to ensure smooth, compassionate scheduling and accurate records across the care continuum.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year in medical office scheduling.
• Experience in surgical scheduling and physician practice operations.
• Healthcare administration experience preferred.

Responsibilities

• Schedule surgical and major diagnostic procedures.
• Coordinate procedure dates with hospitals, surgery centers, anesthesia providers, and physician offices.
• Ensure procedures are scheduled within 48 hours of receiving orders.
• Cancel or reschedule procedures as requested by physicians, patients, or facilities.
• Manage scheduling requirements, facility availability, and insurance restrictions.

Skills

Medical terminology

Data entry

Phone etiquette

Customer service

Communication

Organizational skills

Attention to detail

Verbal communication

Written communication

Education

High School Diploma

Tools

EPIC EMR

Job description

Position Details

Senior Surgery Scheduler Mercy Hospital Washington

Washington, Missouri Full-Time | 36 Hours per Week | 5 Days per Week

Key Responsibilities

Surgical & Procedure Scheduling

• Schedule surgical and major diagnostic procedures as ordered by physicians.
• Coordinate procedure dates and times with hospitals, surgery centers, anesthesia providers, and physician offices.
• Schedule procedures accurately and within established timeframes (typically within 48 hours of receiving orders).
• Cancel or reschedule procedures as requested by physicians, patients, or facilities.
• Manage scheduling requirements, facility availability, and insurance restrictions.

Patient Communication & Support

• Provide patients and families with clear pre-procedure instructions.
• Answer questions regarding procedure preparation, facility location, arrival times, and expected length of stay.
• Deliver compassionate, patient-focused service throughout the scheduling process.

Documentation & Medical Records

• Maintain accurate documentation in EPIC electronic medical records (EMR).
• Prepare, scan, and submit supporting clinical documentation, including:
• Diagnostic imaging
• Laboratory results
• Previous testing reports
• Physician-requested medical records

Insurance & Authorization Coordination

• Verify insurance requirements for scheduled procedures.
• Ensure all necessary pre-authorizations, referrals, and precertifications are completed before procedures are scheduled.
• Communicate with insurance providers and healthcare facilities to prevent delays in patient care.

Qualifications

• High School Diploma or equivalent
• Minimum one year of experience in:
• Medical office scheduling
• Surgical scheduling
• Physician practice operations
• Healthcare administration

Required Skills

• Medical terminology knowledge
• EPIC EMR experience preferred
• Strong computer and data-entry skills
• Excellent telephone etiquette
• Customer service and patient communication skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Excellent verbal and written communication skills

Why Mercy?

At Mercy, we believe healthcare is a calling. Our coworkers are supported through a culture focused on compassion, excellence, and professional growth. Join a team dedicated to providing exceptional care to our patients and communities every day.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.