Senior SBC & SIP Engineer for Critical Voice (24/7)

SiriusXM; California (MO); On-site; USD 134,000 - 163,000; Full time

Job summary

SiriusXM is seeking a Senior SBC Engineer to ensure stability, security and high availability of voice infrastructure in a mission-critical call center supporting emergency calls. You will lead the design, configuration, and operation of SBCs (Oracle Acme Packet) and OCCAS, while guiding incident response and cross-functional collaboration.

Required are 7+ years in VoIP/SIP engineering with hands-on SBC/OCCAS expertise, strong troubleshooting skills, and a track record with emergency services

Qualifications

• 7+ years in VoIP/SIP network engineering with 5+ years in Oracle SBCs.
• 2+ years with OCCAS and SIP routing design.
• Experience in emergency services or call-center environments is preferred.

Responsibilities

• Provide technical leadership for voice infrastructure in a 24/7 call center.
• Administer and maintain Oracle Acme Packet SBCs and OCCAS.
• Design and optimize SIP routing, headers, and multi-carrier interop.
• Troubleshoot SIP signaling/media; manage incident tickets and SLA.

Skills

VoIP/SIP engineering

SBC management

OCCAS experience

SIP routing

Troubleshooting

Education

Bachelor’s degree in Computer Science or Electrical Engineering

Tools

Oracle SBCs

OCCAS

Wireshark

sngrep

Oracle diagnostic tools

Job description

SiriusXM is seeking a Senior SBC Engineer to ensure stability, security and high availability of voice infrastructure in a mission-critical call center supporting emergency calls. You will lead the design, configuration, and operation of SBCs (Oracle Acme Packet) and OCCAS, while guiding incident response and cross-functional collaboration.

Required are 7+ years in VoIP/SIP engineering with hands-on SBC/OCCAS expertise, strong troubleshooting skills, and a track record with emergency services