Senior SATCOM Support Engineer – Global Network

Amazon; Bellevue (WA); On-site; USD 121,000 - 164,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon LEO seeks a skilled Support Engineer to join the SATCOM Technical Support team in Bellevue, WA. You will tackle escalated satellite network issues with methodical analysis, develop solutions, and document them for internal use, ensuring fast restoration of service and customer satisfaction.

You will work a rotating shift with on-call duties to maintain continuous operations, leveraging a strong background in large-scale networks and new SDWAN technologies to support global customers.

Qualifications

• Bachelor’s degree or equivalent experience in CS/Engineering or related field.
• Extensive experience with large-scale ISP/service-provider networks.
• Advanced networking including BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and security.
• SDWAN/SDN design, deployment and operations.
• Expert Cisco IOS/IOS-XE/XR familiarity; other vendors supported.
• Strong troubleshooting and root-cause analysis capabilities.
• Certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect preferred.
• Experience with SDN controllers, overlay/underlay architectures, and app-aware routing.
• NOC operations background with on-call support experience.

Responsibilities

• Lead complex troubleshooting to diagnose and resolve satellite network issues.
• Analyze performance data and configurations to restore service and document solutions.
• Create technical guidance and update knowledge base for internal teams and customers.
• Collaborate with cross-functional teams to drive cases to resolution.
• Participate in on-call rotation to ensure continuous service coverage.

Skills

BGP

OSPF/ISIS

MPLS

IPv4/IPv6

QoS

Network security

SDWAN/SDN

Cisco IOS

CCNP/CCIE/JNCIE

AWS Solutions Architect

NOC operations

Troubleshooting

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Cisco Viptela

VMware VeloCloud

Versa Networks

Juniper

Arista

Job description

Amazon LEO seeks a skilled Support Engineer to join the SATCOM Technical Support team in Bellevue, WA. You will tackle escalated satellite network issues with methodical analysis, develop solutions, and document them for internal use, ensuring fast restoration of service and customer satisfaction.

You will work a rotating shift with on-call duties to maintain continuous operations, leveraging a strong background in large-scale networks and new SDWAN technologies to support global customers.