Senior Global Satcom Support Engineering Manager

Amazon; Arlington (VA); On-site; USD 142,800 - 193,200; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on bonus

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Leo Government is seeking an experienced Technical Support Engineering Manager to lead a global government customer support team for satcom services. You will oversee engineers, drive technical troubleshooting, and improve service delivery while aligning with product and operations.

The role requires U.S. citizenship, a strong background in IT environments for customers, and leadership of enterprise-scale support operations.

Qualifications

• Experience managing IT environments on behalf of customers.
• Proven managerial track record of success.
• 3+ years in satellite communications ground systems and operations.

Responsibilities

• Oversee online, phone and email support operations for government customers.
• Lead and develop a team of technical support engineers.
• Maintain SLAs for response and resolution times.
• Perform deep technical troubleshooting and RCA.
• Collaborate with product, engineering and operations teams.

Skills

Satellite communications

IT management

Customer support leadership

Education

Bachelor's degree in Engineering/CS

MBA

Tools

AWS services

Job description

Amazon Leo Government is seeking an experienced Technical Support Engineering Manager to lead a global government customer support team for satcom services. You will oversee engineers, drive technical troubleshooting, and improve service delivery while aligning with product and operations.

The role requires U.S. citizenship, a strong background in IT environments for customers, and leadership of enterprise-scale support operations.