Senior SAP & Service Management Analyst

Tremco Construction Products Group; Beachwood (OH); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) with company match

Company Pension Plan

Performance Based Commission

Continuing education

Job summary

Tremco CPG in Beachwood, OH is seeking a Sr. Business Systems Analyst – Service Management/HR to support SAP applications across Sales, Service and HR for North America with potential global scope.

The role includes training, requirements gathering, liaison with vendors and users, and ongoing system testing for enhancements and reports. Candidates should have SAP experience and strong customer service orientation.

Qualifications

• 3-5+ years of leadership experience.
• 5+ years' experience in a Service/HR function.
• 8-12 months SAP S/4 HANA implementation experience.
• 3+ Years SAP Super User in related discipline.
• Strong customer service skills and orientation.
• Read, write and communicate fluently in English.

Responsibilities

• Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
• Provides 2nd and 3rd level help desk support.
• Trains and assists users in the use of SAP business application software.
• Prepares training materials, schedules and conducts application system training as needed.
• Performs cost vs. benefit analysis to determine rational for application system development and enhancements.
• Acts as liaison between business users, software vendors, and the broader user community.
• Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction.
• Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
• Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements.
• Works with technical resources to ensure solutions meet business requirements.
• Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
• Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
• Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials.

Skills

Leadership experience

Service/HR domain experience

SAP S/4 HANA implementation

SAP Super User

Customer service orientation

Project management

English fluency

Education

Bachelor's degree in IT / Business

Tools

SAP

Reporting tools

Job description

Tremco CPG in Beachwood, OH is seeking a Sr. Business Systems Analyst – Service Management/HR to support SAP applications across Sales, Service and HR for North America with potential global scope.

The role includes training, requirements gathering, liaison with vendors and users, and ongoing system testing for enhancements and reports. Candidates should have SAP experience and strong customer service orientation.