Senior SAP Service Cloud & CXone Architect (Hybrid)

Blue Star Partners LLC; Merrillville (IN); Hybrid; USD 162,000 - 183,000; Full time

Job summary

Blue Star Partners LLC is seeking a Senior SAP Service Cloud Architect to lead architecture for a large-scale transformation. You will own the end-to-end solution across SAP Service Cloud, NICE CXone, and integration with legacy CIS systems.

Ideal candidates will have hands-on SAP Service Cloud (C4C) and NICE CXone experience, strong enterprise integration skills, and a proven ability to govern designs while balancing regulatory and non-functional requirements.

Qualifications

• Deep hands-on experience with SAP Service Cloud (C4C) and NICE CXone.
• Strong enterprise integration architecture skills across CRM, CCaaS, CIS, and data exchange.
• Ability to govern architecture decisions and challenge vendor designs when needed.

Responsibilities

• Own and govern end-to-end solution architecture across SAP Service Cloud, NICE CXone, and legacy CIS.
• Define integration patterns and ensure alignment with enterprise standards and regulatory requirements.
• Chair Architecture Review Boards and ensure designs meet long-term sustainability and upgrade paths.
• Lead technical workshops and mentor delivery teams on architecture governance.

Skills

SAP Service Cloud

NICE CXone

Enterprise Integration

Architecture Governance

Vendor Management

Tools

SAP BTP Integration Suite

MuleSoft

Dell Boomi

Job description

Blue Star Partners LLC is seeking a Senior SAP Service Cloud Architect to lead architecture for a large-scale transformation. You will own the end-to-end solution across SAP Service Cloud, NICE CXone, and integration with legacy CIS systems.

Ideal candidates will have hands-on SAP Service Cloud (C4C) and NICE CXone experience, strong enterprise integration skills, and a proven ability to govern designs while balancing regulatory and non-functional requirements.