Senior SAP Service Cloud & CXone Architect

Blue Star Partners LLC; Columbus (OH); Hybrid; USD 162,000 - 183,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Blue Star Partners LLC is seeking a Senior SAP Service Cloud Solutions Architect (Contract to Hire) in a hybrid model with remote Mondays and Fridays and onsite Tue–Thu in Columbus, OH or Merrillville, IN. The role leads architecture for SAP Service Cloud (C4C) and NICE CXone CCaaS across CRM, CIS, and data exchange, ensuring scalable, compliant integrations.

The ideal candidate will own end-to-end architecture, govern vendor designs, and balance practical implementation with regulatory

Qualifications

• Deep hands-on experience with SAP Service Cloud (C4C) including configuration and extensibility.
• Hands-on NICE CXone CCaaS across omnichannel routing, IVR/IVA, APIs, and agent tooling.
• Proven ability to design and govern enterprise integrations between cloud platforms and legacy CIS/applications.
• Experience leading architecture governance, Architecture Review Boards, and cross-vendor collaboration.
• Strong focus on non-functional requirements: security, reliability, scalability, and performance.

Responsibilities

• Own and maintain the solution architecture across SAP Service Cloud, NICE CXone, legacy CIS, EDL, and related systems.
• Define and govern end-to-end integration architecture across CRM, CCaaS, CIS, middleware, and downstream systems.
• Chair Architecture Review Boards and Design Authority forums to approve key design decisions.
• Ensure designs align with enterprise standards, regulatory expectations, and program blueprints.
• Produce architecture artifacts: SADs, HLDs/LLDs, data flow diagrams, NFRs, and RACI models.

Skills

SAP Service Cloud

NICE CXone CCaaS

Solution architecture

Enterprise integration

APIs & integration patterns

Architecture governance

Vendor governance

Non-functional requirements

Tools

SAP BTP Integration Suite

MuleSoft

Dell Boomi

Job description

Blue Star Partners LLC is seeking a Senior SAP Service Cloud Solutions Architect (Contract to Hire) in a hybrid model with remote Mondays and Fridays and onsite Tue–Thu in Columbus, OH or Merrillville, IN. The role leads architecture for SAP Service Cloud (C4C) and NICE CXone CCaaS across CRM, CIS, and data exchange, ensuring scalable, compliant integrations.

The ideal candidate will own end-to-end architecture, govern vendor designs, and balance practical implementation with regulatory