SAP Service Cloud - Solution Architect (Only W2)

CBTS; Columbus (OH); Híbrido; USD 106.000 - 117.000; Jornada completa

Descripción de la vacante

CBTS seeks a client-facing Solution Architect to lead large-scale ERP/CRM/CCaaS transformation programs in a hybrid Columbus, OH environment. You will drive integration strategies, define architecture artifacts, and oversee vendor accountability.

Key focus areas include SAP ERP/S4HANA, SAP C4C integration, CXone ecosystem, middleware choices, and secure, scalable design within regulated utilities contexts.

Formación

• Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation program (+£10M preferred)
• Experience establishing Architecture Review Boards and Design Authority functions
• Track record of holding vendors/SIs accountable on solutioning quality
• Proficiency in producing enterprise-grade artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI
• Experience managing technical risk registers and conducting assurance reviews at major program milestones

Responsabilidades

• Lead and govern large ERP/CRM/CCaaS transformation efforts across multiple vendors
• Establish Architecture Review Boards and Design Authority practices
• Produce architecture artefacts: SADs, blueprints, HLD/LLD, data flows, RACI
• Manage technical risk registers and conduct program milestones reviews

Conocimientos

Service ticketing

Case management

Customer 360

Field service processes

SAP ERP/S4HANA integration

SAP BTP middleware

C4C extensibility

SDK

IVR/IVA design

ACD

WFM

NICE CXone APIs

CTI integration

CRM integration (SAP C4C)

Legacy CIS integration

Enterprise Integration Architecture

Event-driven design

API gateway patterns

Middleware (MuleSoft, SAP BTP, Dell Bo

Herramientas

MuleSoft

SAP BTP Integration Suite

Dell Boomi

Descripción del empleo

Location: Columbus, OH - Hybrid Onsite

Pay Rate: $77-85/hour on W2, client will not consider C2C

Core Technical Expertise — Non-Negotiable

Service ticketing, case management, customer 360, and field service processes

Integration with SAP ERP/S4HANA or legacy CIS systems via SAP BTP or middleware

C4C extensibility, SDK, and configuration vs. custom trade-off decisions

Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics

NICE CXone APIs, CTI integration, and digital-first channel configuration

Integration of CXone with CRM platforms (especially SAP C4C)

Legacy CIS integration experience — designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities

Enterprise Integration Architecture — event-driven design, API gateway patterns, middleware (e.g. MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent)

Non-Functional Requirements expertise — security, scalability, availability, and disaster recovery design in regulated utility environments

Program & Governance Experience

Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation program (£10M+ preferred)

Experience establishing and running Architecture Review Boards and Design Authority functions

Track record of technically challenging and holding vendors/SIs accountable on solutioning quality

Proficiency in producing enterprise-grade architecture artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI

Experience managing technical risk registers and conducting assurance reviews at major program milestones