Hybrid SAP Service Cloud Architect Enterprise Integrations

CBTS; Columbus (OH); Hybride; USD 106 000 - 117 000; Plein temps

Résumé du poste

CBTS seeks a client-facing Solution Architect to lead large-scale ERP/CRM/CCaaS transformation programs in a hybrid Columbus, OH environment. You will drive integration strategies, define architecture artifacts, and oversee vendor accountability.

Key focus areas include SAP ERP/S4HANA, SAP C4C integration, CXone ecosystem, middleware choices, and secure, scalable design within regulated utilities contexts.

Qualifications

• Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation program (+£10M preferred)
• Experience establishing Architecture Review Boards and Design Authority functions
• Track record of holding vendors/SIs accountable on solutioning quality
• Proficiency in producing enterprise-grade artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI
• Experience managing technical risk registers and conducting assurance reviews at major program milestones

Responsabilités

• Lead and govern large ERP/CRM/CCaaS transformation efforts across multiple vendors
• Establish Architecture Review Boards and Design Authority practices
• Produce architecture artefacts: SADs, blueprints, HLD/LLD, data flows, RACI
• Manage technical risk registers and conduct program milestones reviews

Connaissances

Service ticketing

Case management

Customer 360

Field service processes

SAP ERP/S4HANA integration

SAP BTP middleware

C4C extensibility

SDK

IVR/IVA design

ACD

WFM

NICE CXone APIs

CTI integration

CRM integration (SAP C4C)

Legacy CIS integration

Enterprise Integration Architecture

Event-driven design

API gateway patterns

Middleware (MuleSoft, SAP BTP, Dell Bo

Outils

MuleSoft

SAP BTP Integration Suite

Dell Boomi

Description du poste

CBTS seeks a client-facing Solution Architect to lead large-scale ERP/CRM/CCaaS transformation programs in a hybrid Columbus, OH environment. You will drive integration strategies, define architecture artifacts, and oversee vendor accountability.

Key focus areas include SAP ERP/S4HANA, SAP C4C integration, CXone ecosystem, middleware choices, and secure, scalable design within regulated utilities contexts.