Senior SAP IS-U/CCS Lead Analyst

Iberdrola SA; Orange (CT); On-site; USD 96,000 - 121,000; Full time

Benefits offered by this job

Competitive benefits

12% 401(k) match

Tuition reimbursement

Health, dental, and vision insurance

Professional development

Job summary

The United Illuminating Company in the United States is seeking a Lead Analyst – Business & Technical Supp to lead SAP IS-U/CCS based projects and drive system enhancements across Billing, Front Office, FICA, and Retail Access.

You will provide technical leadership, collaborate with multiple business units, and deliver detailed design, testing, and post-implementation support for critical customer care and revenue systems.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience preferred.
• Associates Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years relevant experience required.
• High School/GED with a minimum of 10 to 15 years advanced experience in this specific field.
• Requires demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System Architecture, SDLC knowledge, and collaborating leadership skills with technical applications and business processes.

Responsibilities

• Applies detailed SAP IS-U/CCS knowledge relating to the design, configuration, and testing of production resolutions and project enhancements within the SAP Customer Care and Services Systems.
• Leads the development of technical projects in Billing and Invoicing, Front Office, FICA, Retail Access, and Device Management.
• Provides technical leadership and guidance to key business areas; supports efficient business operations.
• Designs and develops accurate data analyses regarding production issues, regulatory proceedings, and audits.

Skills

SAP IS-U/CCS

SQL

SAP BW

Excel

SDLC

Leadership

Communication

Education

Bachelor's Degree in CS/IS or related field

Associate Degree in CS/IS or related field

HS/GED with 10+ years experience

Tools

SAP IS-U/CCS

SQL

Excel

Job description

The United Illuminating Company in the United States is seeking a Lead Analyst – Business & Technical Supp to lead SAP IS-U/CCS based projects and drive system enhancements across Billing, Front Office, FICA, and Retail Access.

You will provide technical leadership, collaborate with multiple business units, and deliver detailed design, testing, and post-implementation support for critical customer care and revenue systems.