Senior SAP EWM AMS Lead for Transitions & Support

Ethereum Technologies; Mundelein (IL); Presencial; USD 130.000 - 170.000; Jornada completa

Descripción de la vacante

Ethereum Technologies in Mundelein, IL is seeking an experienced Senior SAP EWM AMS Consultant to lead delivery, application support, and production operations for SAP EWM environments (Decentralized and Embedded). The role emphasizes hands-on AMS transitions as a Receiving Lead from an incumbent vendor.

You will coordinate onsite and offshore teams, manage incidents and RCA, ensure SLA compliance, and apply ITIL governance while delivering robust inbound/outbound warehouse processes and

Formación

• Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.
• Strong SAP EWM AMS delivery and production support expertise.
• Expertise in Decentralized and Embedded SAP EWM.
• Strong incident management, RCA and ITIL process knowledge.
• Ability to coordinate onsite and offshore teams and stakeholders.
• Strong problem-solving and communication skills.

Responsabilidades

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.
• Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.
• Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.
• Follow ITIL processes and establish effective support and service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross‑Docking.
• Support both Decentralized and Embedded SAP EWM environments.
• Coordinate onsite and offshore support teams to ensure timely delivery and service quality.
• Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Conocimientos

SAP EWM AMS

AMS Transition Leadership

Decentralized SAP EWM

Embedded SAP EWM

Incident Management

SLA Governance

RCA & ITIL

Inbound/Outbound

HU Management

Wave Management

RF Framework

Labor Management

Slotting

Cross-Docking

Stakeholder Management

Onsite/Offshore Coordination

Descripción del empleo

Ethereum Technologies in Mundelein, IL is seeking an experienced Senior SAP EWM AMS Consultant to lead delivery, application support, and production operations for SAP EWM environments (Decentralized and Embedded). The role emphasizes hands-on AMS transitions as a Receiving Lead from an incumbent vendor.

You will coordinate onsite and offshore teams, manage incidents and RCA, ensure SLA compliance, and apply ITIL governance while delivering robust inbound/outbound warehouse processes and