Senior SAP EWM AMS Lead - Transition & Production Support

Quantum Technologies. LLC; Mundelein (IL); On-site; USD 140,000 - 170,000; Full time

Job summary

Quantum Technologies. LLC is seeking an experienced Senior SAP EWM AMS Consultant to lead application management services for SAP EWM in our client environments.

The role focuses on AMS delivery, production support, and smooth transitions from incumbents, with hands-on expertise in Decentralized and Embedded SAP EWM. You will coordinate onsite and offshore teams, drive incident resolution and RCA, uphold ITIL governance, and ensure warehouse processes run efficiently across inbound/outbound, HU,

Qualifications

• Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.
• Deep functional knowledge of Decentralized and Embedded SAP EWM.
• Strong incident management, SLA governance, RCA, and ITIL process knowledge.
• Functional expertise in Inbound/Outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross-Docking.
• Experience managing onsite/offshore teams and client stakeholders.

Responsibilities

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.
• Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.
• Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.
• Follow ITIL processes and establish effective support and service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross-Docking.
• Support both Decentralized and Embedded SAP EWM environments.
• Coordinate onsite and offshore support teams to ensure timely delivery and service quality.
• Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Skills

SAP EWM

AMS delivery

Production support

Transition experience

Receiving Lead

ITIL

Incident management

SLA governance

Inbound/Outbound

Cross-Docking

Job description

Quantum Technologies. LLC is seeking an experienced Senior SAP EWM AMS Consultant to lead application management services for SAP EWM in our client environments.

The role focuses on AMS delivery, production support, and smooth transitions from incumbents, with hands-on expertise in Decentralized and Embedded SAP EWM. You will coordinate onsite and offshore teams, drive incident resolution and RCA, uphold ITIL governance, and ensure warehouse processes run efficiently across inbound/outbound, HU,