Senior SAP EWM AMS Delivery Lead

MACHINE LEARNING TECHNOLOGIES LLC; Mundelein (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC is seeking a Senior SAP EWM AMS Consultant for Mundelein, IL. The role focuses on delivering AMS support, production operations, and end-to-end transition leadership from an incumbent vendor.

Expect strong hands-on EWM expertise and cross-functional coordination. The candidate will manage incident resolution, SLA governance, RCA, and ITIL-aligned processes while supporting both decentralized and embedded SAP EWM environments, coordinating onsite/offshore teams

Qualifications

• Strong SAP EWM AMS delivery and production support experience.
• Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.
• Expertise in Decentralized and Embedded SAP EWM.
• Strong incident management, SLA governance, RCA, and ITIL process knowledge.
• Functional expertise in inbound/outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross-Docking.

Responsibilities

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.
• Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.
• Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.
• Follow ITIL processes and establish effective support and service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Coordinate onsite and offshore support teams to ensure timely delivery and service quality.
• Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Skills

SAP EWM AMS

AMS transition

Incident management

SLA governance

ITIL processes

Onsite/offshore leadership

Tools

SAP EWM

Job description

MACHINE LEARNING TECHNOLOGIES LLC is seeking a Senior SAP EWM AMS Consultant for Mundelein, IL. The role focuses on delivering AMS support, production operations, and end-to-end transition leadership from an incumbent vendor.

Expect strong hands-on EWM expertise and cross-functional coordination. The candidate will manage incident resolution, SLA governance, RCA, and ITIL-aligned processes while supporting both decentralized and embedded SAP EWM environments, coordinating onsite/offshore teams