Senior SAP EWM AMS Consultant

Ethereum Technologies LLC; Mundelein (IL); On-site; USD 130,000 - 170,000; Full time

Job summary

Ethereum Technologies in Mundelein, IL is seeking an experienced Senior SAP EWM AMS Consultant to lead delivery, application support, and production operations for SAP EWM environments (Decentralized and Embedded). The role emphasizes hands-on AMS transitions as a Receiving Lead from an incumbent vendor.

You will coordinate onsite and offshore teams, manage incidents and RCA, ensure SLA compliance, and apply ITIL governance while delivering robust inbound/outbound warehouse processes and

Qualifications

• Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.
• Strong SAP EWM AMS delivery and production support expertise.
• Expertise in Decentralized and Embedded SAP EWM.
• Strong incident management, RCA and ITIL process knowledge.
• Ability to coordinate onsite and offshore teams and stakeholders.
• Strong problem-solving and communication skills.

Responsibilities

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.
• Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.
• Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.
• Follow ITIL processes and establish effective support and service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross‑Docking.
• Support both Decentralized and Embedded SAP EWM environments.
• Coordinate onsite and offshore support teams to ensure timely delivery and service quality.
• Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Skills

SAP EWM AMS

AMS Transition Leadership

Decentralized SAP EWM

Embedded SAP EWM

Incident Management

SLA Governance

RCA & ITIL

Inbound/Outbound

HU Management

Wave Management

RF Framework

Labor Management

Slotting

Cross-Docking

Stakeholder Management

Onsite/Offshore Coordination

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

We are seeking an experienced Senior SAP EWM AMS Consultant with strong Application Management Services (AMS) delivery and production support expertise. The ideal candidate must have hands‑on experience leading AMS transitions as a Receiving Lead from an incumbent vendor, along with deep functional knowledge of Decentralized and Embedded SAP EWM.

Key Responsibilities :

Lead SAP EWM AMS delivery, application support, and production operations.

Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.

Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.

Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.

Follow ITIL processes and establish effective support and service governance practices.

Provide functional expertise across inbound and outbound warehouse processes.

Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross‑Docking.

Support both Decentralized and Embedded SAP EWM environments.

Coordinate onsite and offshore support teams to ensure timely delivery and service quality.

Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Mandatory Skills

Strong SAP EWM AMS delivery and production support experience.

Mandatory: Hands‑on AMS transition experience as a Receiving Lead from an incumbent vendor.

Expertise in Decentralized and Embedded SAP EWM.

Strong incident management, SLA governance, RCA, and ITIL process knowledge.

Functional expertise in Inbound/Outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross‑Docking.

Experience managing onsite/offshore teams and client stakeholders.

Preferred Candidate Profile

Strong troubleshooting, analytical, and problem‑solving skills.

Excellent communication and stakeholder management abilities.

Proven experience managing critical production incidents and service delivery.

Ability to lead transition activities and maintain stable SAP EWM operations.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.