Senior SAP EWM AMS Consultant

Cloud Analytics Technologies, LLC; Mundelein (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Cloud Analytics Technologies, LLC is seeking an experienced Senior SAP EWM AMS Consultant for leading application management services, production support, and AMS transitions. The role focuses on delivering reliable SAP EWM operations, incident management, and ITIL-aligned governance across decentralized and embedded environments.

The candidate will coordinate onsite and offshore teams, work with stakeholders, and ensure business continuity in warehouse processes, HU handling, wave management,

Qualifications

• Hands-on SAP EWM AMS delivery and production support experience.
• Experience leading AMS transitions as Receiving Lead from an incumbent vendor.
• Strong knowledge of Decentralized and Embedded SAP EWM functions.
• Experience with incident resolution and RCA under ITIL.
• Ability to coordinate onsite and offshore support teams.

Responsibilities

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end-to-end AMS transition activities as Receiving Lead from incumbent vendor.
• Troubleshoot complex SAP EWM production issues to ensure business continuity.
• Oversee incident resolution, SLA governance, RCA, and preventive actions.
• Follow ITIL processes and establish effective service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Coordinate Handling Units, Wave Management, RF framework, Labor Management, Slotting, Cross-Docking.

Skills

SAP EWM AMS

AMS delivery

Incident management

SLA governance

ITIL processes

Stakeholder management

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

We are seeking an experienced Senior SAP EWM AMS Consultant with strong Application Management Services (AMS) delivery and production support expertise. The ideal candidate must have hands-on experience leading AMS transitions as a Receiving Lead from an incumbent vendor, along with deep functional knowledge of Decentralized and Embedded SAP EWM.

Key Responsibilities :

Lead SAP EWM AMS delivery, application support, and production operations.

Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.

Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.

Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.

Follow ITIL processes and establish effective support and service governance practices.

Provide functional expertise across inbound and outbound warehouse processes.

Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross-Docking.

Support both Decentralized and Embedded SAP EWM environments.

Coordinate onsite and offshore support teams to ensure timely delivery and service quality.

Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Mandatory Skills

Strong SAP EWM AMS delivery and production support experience.

Mandatory: Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.

Expertise in Decentralized and Embedded SAP EWM.

Strong incident management, SLA governance, RCA, and ITIL process knowledge.

Functional expertise in Inbound/Outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross-Docking.

Experience managing onsite/offshore teams and client stakeholders.

Preferred Candidate Profile

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication and stakeholder management abilities.

Proven experience managing critical production incidents and service delivery.

Ability to lead transition activities and maintain stable SAP EWM operations.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.

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