Senior SAP EWM AMS Consultant

MACHINE LEARNING TECHNOLOGIES LLC; Mundelein (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC is seeking a Senior SAP EWM AMS Consultant for Mundelein, IL. The role focuses on delivering AMS support, production operations, and end-to-end transition leadership from an incumbent vendor.

Expect strong hands-on EWM expertise and cross-functional coordination. The candidate will manage incident resolution, SLA governance, RCA, and ITIL-aligned processes while supporting both decentralized and embedded SAP EWM environments, coordinating onsite/offshore teams

Qualifications

• Strong SAP EWM AMS delivery and production support experience.
• Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.
• Expertise in Decentralized and Embedded SAP EWM.
• Strong incident management, SLA governance, RCA, and ITIL process knowledge.
• Functional expertise in inbound/outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross-Docking.

Responsibilities

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.
• Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.
• Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.
• Follow ITIL processes and establish effective support and service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Coordinate onsite and offshore support teams to ensure timely delivery and service quality.
• Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Skills

SAP EWM AMS

AMS transition

Incident management

SLA governance

ITIL processes

Onsite/offshore leadership

Tools

SAP EWM

Job description

Job Description

Job Overview

Job ID: J53634

Job Title: Senior SAP EWM AMS Consultant

Location: Mundelein, IL

Duration: 12 Months + Extension

Domain Exposure: Media/ Entertainment

Work Authorization: US Citizen,Green Card,OPT-EAD,CPT,H-1B,H4-EAD,L2-EAD,GC-EAD

Client: To Be Discussed Later

Employment Type: W-2, 1099, C2C

We are seeking an experienced Senior SAP EWM AMS Consultant with strong Application Management Services (AMS) delivery and production support expertise. The ideal candidate must have hands-on experience leading AMS transitions as a Receiving Lead from an incumbent vendor, along with deep functional knowledge of Decentralized and Embedded SAP EWM.

Key Responsibilities :

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end-to-end AMS transition activities as a Receiving Lead from an incumbent vendor.
• Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.
• Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.
• Follow ITIL processes and establish effective support and service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross-Docking.
• Support both Decentralized and Embedded SAP EWM environments.
• Coordinate onsite and offshore support teams to ensure timely delivery and service quality.
• Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Mandatory Skills

• Strong SAP EWM AMS delivery and production support experience.
• Mandatory: Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.
• Expertise in Decentralized and Embedded SAP EWM.
• Strong incident management, SLA governance, RCA, and ITIL process knowledge.
• Functional expertise in Inbound/Outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross-Docking.
• Experience managing onsite/offshore teams and client stakeholders.

Preferred Candidate Profile

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proven experience managing critical production incidents and service delivery.
• Ability to lead transition activities and maintain stable SAP EWM operations.

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.