Senior SAP ERP & Customer Transformation Manager

Accenture; Mountain View (CA); On-site; USD 94,000 - 294,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a senior consultant in California to lead strategic engagements in energy retail and customer service, focusing on digital transformation, customer experience, and operational efficiency.

You will work with senior executives, build trusted advisory relationships, and guide teams through design and delivery of transformation programs, including SAP-centric deployments. This role requires extensive industry experience and leadership in meter-to-cash initiatives.

Qualifications

• 5+ years of experience in the Utility Industry or related customer service transformation.
• 3+ years of functional experience with SAP in large-scale programs.
• Bachelor's degree or equivalent work experience (12 years).

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service.
• Build trusted advisory relationships with senior client executives.
• Develop and execute transformation strategies to improve performance and growth.
• Manage project teams and ensure on-time, on-budget delivery.
• Lead business development and contribute to thought leadership in the sector.
• Mentor team members and drive high-performance collaboration.

Skills

Utility industry experience

Customer transformation

Change management

Client leadership

Education

Bachelor's degree

Tools

SAP

Job description

Accenture is seeking a senior consultant in California to lead strategic engagements in energy retail and customer service, focusing on digital transformation, customer experience, and operational efficiency.

You will work with senior executives, build trusted advisory relationships, and guide teams through design and delivery of transformation programs, including SAP-centric deployments. This role requires extensive industry experience and leadership in meter-to-cash initiatives.