Senior SAP Business Analyst – Hybrid (Boston)

Sirtex; Woburn (MA); On-site; USD 124,000 - 155,000; Full time

Job summary

Sirtex is seeking a SAP Business Analyst to act as the internal first point of contact for SAP application support focused on Production/Operations (PP, MM, QM, SD) and Finance (FI). The role manages ticket intake, analysis, and resolution, coordinating with external partners for changes; hybrid work policy requires 3 days in the Boston area and 2 days remote.

Responsibilities include owning the ticket lifecycle in Zendesk, documenting issues for escalation, coordinating change requests, and

Qualifications

• 6+ years supporting SAP in a business/analyst role.
• Hands-on functional knowledge of SAP PP, MM, QM, or SD.
• Strong ticket-based support experience with SLA discipline and clear written communication.

Responsibilities

• Own end-to-end ticket lifecycle in Zendesk and coordinate with the AMS partner for escalations.
• Gather and document change request requirements; track through to production release.
• Maintain work instructions and run end-user refresher sessions to reduce recurring issues.

Skills

Troubleshooting

Written communication

SLA discipline

Stakeholder management

Tools

SAP PP

SAP MM

SAP QM

SAP SD

Zendesk

ServiceNow

Job description

Sirtex is seeking a SAP Business Analyst to act as the internal first point of contact for SAP application support focused on Production/Operations (PP, MM, QM, SD) and Finance (FI). The role manages ticket intake, analysis, and resolution, coordinating with external partners for changes; hybrid work policy requires 3 days in the Boston area and 2 days remote.

Responsibilities include owning the ticket lifecycle in Zendesk, documenting issues for escalation, coordinating change requests, and